Desktop Support Engineer

Description

● Proactively identify and eliminate technology friction across the enterprise before employees have to ask

● Design and implement workflow automations that transform how departments operate, from Finance to HR to Research

● Assist in building and maintaining a world-class IT training academy that uses creative, innovative approaches to genuinely change how people use technology

● Partner with department leads to understand their processes, challenge their assumptions, and co-create better ways of working

● Manage and optimize our SaaS platform ecosystem, ensuring everything that should talk to everything actually does

● Develop repeatable automation models that can be applied across functions, creating enterprise-wide process parity

● Manage endpoints and ensure employees and their data are always safe, optimized, and performing at their best

● Handle your share of the essential tactical work that comes with being part of a small, fast-moving IT team in a growing Life Sciences company, and do it with the same energy and excellence you bring to everything else

Additional

Skills & Qualifications

● An almost irrational love of solving the underlying problems that make employee experiences poor, especially the ones nobody has named yet

● The ability to context-switch fluidly between enterprise vision and individual employee need without losing altitude on either

● Demonstrated experience with SaaS platforms, APIs, and automation tools - you don't just know they exist, you've made them do things people thought weren't possible

● A track record of transforming broken workflows and not just fixing them but reimagining them from the ground up

● The emotional intelligence to bring people along on a change journey rather than dragging them

● An extraordinary customer orientation in which you remember names, you follow up without being asked, and you never let someone feel like their problem isn't important

● 5+ years of experience in a customer-facing IT role where you wore many hats and thrived because of it, not despite it

● Proven ability to prioritize ruthlessly across competing demands without dropping balls or deprioritizing people

● You've built automations that made someone say "how did we ever live without this"

● You've created training programs people actually wanted to attend

● You understand that Airtable, Zapier, and similar tools are not just nice-to-haves but genuinely transformative weapons in the right hands

● You've worked in a fast-moving, resource-constrained environment and you secretly loved the creative problem-solving it demanded

● You are proficient with and an evangelist of powerful SaaS platforms including Google Suite, Slack, Lucidchart, Smartsheet, Airtable, Office
365, and similar

● You have an intuitive understanding of how unstructured data should be managed, moved, and made useful

● You've thought about AI not as a buzzword but as a practical tool for making workflows smarter

Job Type & Location

This is a Contract position based out of Waltham, MA.

Pay and Benefits

The pay range for this position is $35.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waltham,MA.

Final date to receive applications

This position is anticipated to close on Jun 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune…