Cloud Development Engineer

Location

United States – Massachusetts (Waltham) & Virginia (Dulles)

Cloud Observability Engineering collaborates with all engineering teams at Pega to advocate for observability solutions, establish standards and processes, and is responsible for designing, developing, and maintaining observability solutions for Pega Cloud.

Desired citizenship: United States. This is a hybrid role based out of our Waltham, MA or Dulles, VA office.

You will be part of a highly innovative company changing how companies work and optimize outcomes. In this role, you will be part of a highly collaborative team judged for its skill in the space. You will be an adaptive/flexible change agent driving data‑driven decisioning while seeing the benefits of your hard work turn into business outcomes.

• Design and develop observability solutions for Pega Cloud hosted applications.
• Responsible for micro‑services monitoring used in Pega Cloud services; enable observability monitoring capabilities – metric collections, logging, and APM (tracing) with applications hosted in Pega Cloud.
• Be familiar with Open Telemetry standards for distributed tracing and open metric collection; define KPIs, SLIs, SLOs and SLAs for micro services.
• Manage and maintain monitoring Pega tools and technologies; correlate Pega infrastructure and application metrics, error codes, logs; end‑to‑end monitoring from customer request, load balancer, backend services (tomcat, Java application, database, ping, network, etc.); and synthetic monitoring.
• Work with Engineering (Pega product/Cloud engineering) towards achieving availability monitoring, performance monitoring, application monitoring, and enabling correlation between infrastructure and application/services/technologies.
• Automate and proactively build Pega solutions with team to enhance current processes; provide feedback on bugs and customer experience enhancements; operate, administer and automate solutions on Pega Cloud stack.
• Responsible for problem discovery, analysis, and resolution; use world‑class Pega cloud infrastructure and management technologies.

• Passionate about cloud technologies and well versed with observability tools such as Grafana Cloud, Prometheus, New Relic, etc., along with AWS core concepts and services.
• Knowledgeable with infrastructure‑as‑code delivery model.
• Hands‑on experience with Dev Ops, CI/CD tools (e.g., Jenkins).
• Experience managing deliverables into production environments.
• Strong analytical and problem‑solving skills.
• Excellent communication and teamwork skills.
• 2+ years of relevant experience.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+ years of experience in cloud technologies (AWS).
• Experience with infrastructure‑as‑code tools and delivery model.
• Knowledge in at least one observability tool (Grafana, Prometheus, etc.).
• Exposure to programming or scripting languages.
• Exposure to Kubernetes.
• Excellent communication and teamwork skills.

• Hands‑on experience with Dev Ops, CI/CD tools (e.g., Jenkins).
• Any cloud certification (AWS, GCP, or Azure).
• Experience with agile methodologies.
• Good at troubleshooting and RCA using monitoring data and log analysis.

Base salary range: $89,900 – $134,400 USD annually. May also be eligible for annual bonus or commission, and other incentive and benefits.