Associate Director, Customer Engagement

fulfills a key management role s individual will work as an engagement leader on client projects, a strategic leader on talent/staff management, and an intellectual leader for further expanding the firm’s capabilities. More specifically, s/he will The Associate Director will also fulfill a highly strategic role in support of the firm’s success by: identifying innovative initiatives and implementing those; contributing as a strategic business partner to senior management;

and developing short and long term goals and spearheading the implementation of related activities. The Associate Director will have demonstrated expertise and comfort in customer engagement and will play a key role within the Customer Engagement COE which is a growing team within Trinity that uses data, insights and strategy to engage their customers (HCPs, patients, payers) to achieve intended outcomes in Commercial and Medical.  

Trinity has an industry leading data platform and tools that can accelerate clients’ ability to action data by predicting and orchestrating the “next best action/engagement” for both the field and digital channel(s).  Combining industry leading data, benchmarking, insights, methods and approaches with orchestration positions Trinity to effectively consult and guide our clients to improved impact using omnichannel strategies.  With the support of assigned management and staff, s/he will lead and ensure superb delivery on client proposals and projects.

The Associate Director will create business opportunities in close collaboration with other members of the Leadership Team.

Set strategic direction for project activities, guiding supervisors on daily tasks and resource  an exemplary role model for producing quality results, ensuring high work ethics, professionalism and encouraging team work.
** Qualifications
* **
* Education:

** Preference for demonstrated interest in the life science field, with appreciation for advanced degree with a life science focus
*
* Work Experience:

** 8+ years of experience years as a top performer within a top-tier biopharmaceutical / pharmaceutical strategy consulting firm serving industry leading clients and/or relevant omnichannel/digital transformation experience within pharma and biotech. Omnichannel/CE experience and/or HCP marketing and analytics experience (5-7 years) in consulting or working in a related position within the health care industry
* Demonstrated success with client development
* Successful team management and staff development
* Desire and ability to work in a dynamic, fast-paced environment
** Other

Skills:

** Working knowledge of advanced consulting methodologies, tools, and techniques – with focus on: patient finding, HCP segmentation, CE/omnichannel roadmaps, benchmarking and org design, activation and engagement plans including application of advanced analytics, AI and technology solutions, optimization of omnichannel plans, marketing mix, performance analytics and reporting related activities Excellent quantitative skills and direct experience with complex commercial analyses and assignments Proficiency in pharma datasets: sales, claims, promotional (HCP/DTC), CRM, Speaker Programs, Congresses, Pub Med Advanced  project-management skills Above average proficiency in MSOffice Suite and other consulting-related software

Excellent communication (written and verbal) and interpersonal relations skills Prioritization of hands-on involvement in delivering excellent client experience and project outcomes Trinity Life Sciences is a trusted strategic commercialization partner, providing evidence-based solutions for life sciences. With 25 years of experience, Trinity is committed to revolutionizing the commercial model by providing exceptional levels of service, powerful tools and data-driven insights. Trinity’s range of products and solutions includes industry-leading benchmarking solutions, powered by TGaS Advisors.

To learn more about how Trinity is elevating life sciences and driving evidence to action, visit .Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey—from pre-launch to scale to loss of exclusivity.

For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership.

For more information, visit Trinity at
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