Global Business Partner; CE Commercial Operations

Principal Duties and Responsibilities

• Provides strategic leadership in shaping and delivering short- and long-term commercial objectives through the effective use of technology, ensuring alignment to enterprise priorities and commercial growth outcomes.
• Serves as the primary IT partner to the US Commercial Operations and International Commercial Operations leadership teams, acting as a trusted advisor and strategic interface between Commercial and ITS.
• Co-develops and maintains a multi-year commercial technology strategy and roadmap, ensuring alignment with commercial priorities, enterprise architecture, and evolving market needs.
• Leads the demand management and portfolio shaping process across US and International Commercial Operations, ensuring initiatives are clearly defined, prioritised, and aligned to business value (e.g., revenue growth, customer impact, productivity, compliance, and risk).
• Partners with Global ITS delivery and PPM teams to prioritise and sequence commercial demand, ensuring solutions are scalable, executable, and aligned to enterprise standards and ways of working.
• Identifies and advances opportunities to improve commercial performance through modern digital capabilities, including CRM, omnichannel engagement, advanced analytics, automation, and AI-driven insight generation to support customer targeting and personalised engagement.
• Defines and tracks business value metrics for commercial technology initiatives, ensuring benefits realisation and continuous improvement.
• Establishes and operates effective governance mechanisms (e.g., steering forums, prioritisation and decision frameworks) to ensure alignment across stakeholders, manage trade-offs, and drive transparency of progress, risks, and outcomes.
• Ensures commercial technology initiatives appropriately consider compliance and risk requirements (e.g., privacy, security, and applicable commercial compliance expectations), proactively identifying and mitigating risks across the portfolio.
• Accountable for product ownership of the US Commercial CRM Platform (Salesforce), including ownership of the platform vision, multi-year roadmap, and capability evolution aligned to US commercial strategy and priorities.
• Owns and manages the end-to-end product lifecycle for US CRM capabilities, including demand intake, backlog prioritisation, release planning, and acceptance of delivered outcomes.
• Leads platform governance and stakeholder alignment for the US CRM Platform, ensuring requirements are outcome-driven and that delivered capabilities materially improve commercial effectiveness and customer engagement.
• Oversees delivery execution for US CRM enhancements through the strategic delivery partner, including delivery planning, quality management, release governance, risk and issue management, and performance accountability against agreed outcomes, timelines, and service expectations.
• Manages vendor performance and governance for the US CRM delivery partner, including prioritisation alignment, service performance, and continuous improvement of delivery effectiveness.
• Ensures the US CRM Platform integrates effectively with the broader commercial technology ecosystem (e.g., data and analytics platforms, customer engagement capabilities), enabling a connected, data-driven commercial operating model.
• Defines and drives readiness and adoption activities for major CRM capability releases, ensuring strong user adoption and sustained business impact.
• Partners with International Commercial stakeholders and relevant IT teams to ensure alignment of future-state direction, including transition planning, harmonisation opportunities, and reduction of fragmentation over time.
• Regularly interacts with executives and senior leaders, requiring strong influencing and communication skills to drive alignment and decision-making on matters of strategic importance.
• Provides regular updates to US and International Commercial stakeholders, covering priorities, progress, value delivery, risks, and key decisions across the commercial technology portfolio and CRM platform.
• Performs other related duties as assigned.

• The physical demands…