Packaging Support Engineer

Role Description s:
The Serialization Packaging Support Engineer is responsible for providing technical support and ensuring compliance for serialization systems on packaging lines.

This role involves troubleshooting, maintaining, and improving serialization hardware and software to ensure compliance with global regulatory requirements and company standards.

This role requires working in 24/7 in-person shift environments and no possibility of remote work

Required Skills

Technical:
Industrial automation, PLC programming, vision inspection systems, SQL databases.
Domain Knowledge:
Pharmaceutical serialization solutions (Systech, Antares, Seavision, Tracelink).
Compliance: GMP processes, packaging qualification standards.

Soft Skills:

Problem-solving, multitasking, cross-cultural communication, and the ability to work independently

Experience with Systech or similar Pharma serialization and packaging solutions (Systech Guardian, Advisor, and Centri systems)

Experience with SQL databases and network troubleshooting.
Knowledge of SCADA systems and MES/OEM integration.
Ability to work independently and in a global team environment.
Strong documentation and reporting skills.
Good communication skills, both in English and German

Key Responsibilities

Provide day-to-day technical support for serialization systems (vision systems, printers, scanners, PLCs) in a 24/7 in-person support environment.
Troubleshoot and resolve serialization-related issues on packaging lines.
Execute equipment qualification (IQ/OQ/PQ) for serialization components.
Collaborate with automation and IT teams for integration of MES, SCADA, and serialization systems.
Collaborate with IT teams for system integration, database management, and network connectivity.
Ensure compliance with GMP, DSCSA, and other regulatory requirements.
Participate in audits and provide necessary documentation for serialization systems.
Manage incidents and changes through established governance processes.
Work with vendors and cross-functional teams to implement upgrades and improvements.
Analyze performance data and recommend process optimization strategies.
Maintain accurate documentation for serialization systems and procedures
Desirable

Skills:

Keyword:

Skills:

Digital : SAP Business Objects Data Services
Experience

Required:

4-6