Desktop Support Engineer

Responsibilities

• Proactively identify and eliminate technology friction across the enterprise before employees have to ask
• Design and implement workflow automations that transform how departments operate, from Finance to HR to Research
• Assist in building and maintaining a world‑class IT training academy that uses creative, innovative approaches to genuinely change how people use technology
• Partner with department leads to understand their processes, challenge their assumptions, and co‑create better ways of working
• Manage and optimize our SaaS platform ecosystem, ensuring everything that should talk to everything actually does
• Develop repeatable automation models that can be applied across functions, creating enterprise‑wide process parity
• Manage endpoints and ensure employees and their data are always safe, optimized, and performing at their best
• Handle your share of the essential tactical work that comes with being part of a small, fast‑moving IT team in a growing Life Sciences company, and do it with the same energy and excellence you bring to everything else

• An almost irrational love of solving the underlying problems that make employee experiences poor, especially the ones nobody has named yet
• The ability to context‑switch fluidly between enterprise vision and individual employee need without losing altitude on either
• Demonstrated experience with SaaS platforms, APIs, and automation tools – you don't just know they exist, you've made them do things people thought weren't possible
• A track record of transforming broken workflows and not just fixing them but reimagining them from the ground up
• The emotional intelligence to bring people along on a change journey rather than dragging them
• An extraordinary customer orientation in which you remember names, you follow up without being asked, and you never let someone feel like their problem isn't important
• 5+ years of experience in a customer‑facing IT role where you wore many hats and thrived because of it, not despite it
• Proven ability to prioritise ruthlessly across competing demands without dropping balls or deprioritising people
• You've built automations that made someone say "how did we ever live without this"
• You've created training programmes people actually wanted to attend
• You understand that Airtable, Zapier, and similar tools are not just nice‑to‑haves but genuinely transformative weapons in the right hands
• You've worked in a fast‑moving, resource‑constrained environment and you secretly loved the creative problem‑solving it demanded
• You are proficient with and an evangelist of powerful SaaS platforms including Google Suite, Slack, Lucidchart, Smartsheet, Airtable, Office
  365, and similar
• You have an intuitive understanding of how unstructured data should be managed, moved, and made useful
• You've thought about AI not as a buzzword but as a practical tool for making workflows smarter

Contract position based out of Waltham, MA

The pay range for this position is $35.00‑$45.00/hr.

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short‑ and long‑term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance programme
• Time off / leave (PTO, vacation or sick leave)

Fully onsite position in Waltham, MA.

Position anticipated to close on Jun 13, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.