Sales Development Representative

Who We Are

Bulletproof is an award‑winning IT, security, and compliance partner helping organizations operate with confidence. For more than 20 years, we’ve supported public and private sector organizations across North America and beyond with innovative, Microsoft‑powered solutions that reduce risk, modernize environments, and drive real business outcomes.

What sets us apart is our ability to deliver from strategy to execution. Customers choose Bulletproof as their one partner across IT, security, compliance, and managed services—from 24/7 SOC operations and managed IT to cloud transformation, governance, and professional services. Our impact is global, our work is industry‑recognized, and our focus is practical, flexible solutions that work in the real world.

At Bulletproof, technology matters but people come first. Our vision is to serve, secure, and empower the world through people and technology, one customer at a time.

• Challenging Work – We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to tackle the problems they’re passionate about.
• Great People – We are stronger together when we are open, honest, and authentic. Every person is valued and plays an important role in our shared success.
• Global Impact – As a global team spanning continents, boundaries, and cultures, we’re inspired daily by the impact our work has on colleagues, customers, communities, and the world.
• Diversity, Equity, and Inclusion – We celebrate our differences, continuously strive for equality, and recognize that inclusion strengthens us as individuals, as a company, and as a global citizen.

Reporting to the Director of Business Development, the Sales Development Representative (SDR) plays a critical role in driving pipeline growth for Bulletproof’s Managed IT Services (MSP) and Managed Security Services (MSSP) portfolio. The SDR identifies, engages, and qualifies net‑new customer opportunities across defined geographies and verticals, emphasizing security, networking, infrastructure, and Microsoft‑centric solutions.

This role works closely with Marketing, Sales, and Solution Architecture to convert inbound demand and outbound prospecting efforts into sales‑qualified meetings (SQMs). The SDR acts as the first trusted advisor to prospective clients—uncovering business, technology, and security challenges while educating buyers on Bulletproof’s differentiated services and solutions.

Career Path Opportunity:
This position is designed as a growth role with a clear progression into a full‑time Account Executive (AE) position. High‑performing SDRs will have the opportunity to advance into an AE role focused on Security, Networking, and Infrastructure product and service sales, owning full‑cycle opportunities and strategic customer and partner relationships.

• Consistently meet or exceed monthly and quarterly activity, meeting, and pipeline creation targets.
• Ensure timely, professional follow‑up on inbound leads and marketing‑qualified accounts.
• Proactively source and qualify new opportunities through outbound calling, email, Linked In, and multi‑touch cadences.
• Build and maintain a healthy pipeline of sales‑qualified meetings aligned to defined Ideal Customer Profiles (ICP).

• Conduct structured discovery conversations to identify prospect pain points, business drivers, technology gaps, and security risks.
• Qualify opportunities using established sales methodologies (e.g., MEDDICC, BANT, or similar).
• Capture and document relevant account intelligence, buying signals, and qualification data in the CRM.

• Partner closely with Account Executives, Sales Leadership, and Marketing to align outreach strategies, messaging, and target accounts.
• Execute short‑term and long‑term outbound and inbound campaigns designed to drive meeting volume and pipeline contribution.
• Leverage marketing content, case studies, and value propositions to tailor messaging by industry, role, and maturity level.

• Accuratel…