Desktop Support Technician

Location :
Ashburn, VA/ Baton Rouge, Louisiana (LA)/ Chicago, IL/ Dallas, TX/ Denver, CO/ Fitchburg, MA/ San Jose, CA/ Secaucus, NJ/ Waltham, MA/ Elk Grove Village, IL

Duration :
Contract

• Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications
• Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktops, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
• Perform general preventative maintenance tasks on devices and software
• Follow and execute instructions provided by Subject Matter Experts
• Provide onsite hand and eye support to Customer / OEM SMEs towards install, upgrade, support and troubleshooting of devices in Network and Compute environment
• Assist users with any logged IT-related incident when called upon
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• Accurately record, update and document requests using the IT service desk system
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner