Hybrid IT Help Desk Manager: Lead End-User Experience
Job in
Waltham, Middlesex County, Massachusetts, 02254, USA
Listed on 2026-06-26
Listing for:
Trinity Partners
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, IT Project Manager
Job Description & How to Apply Below
Trinity Partners is looking for an IT Help Desk Manager based in Waltham, MA. The role involves leading the Helpdesk team, fostering a culture of service excellence, and enhancing the end-user experience through effective IT service management.
The ideal candidate will have strong leadership skills, a solid understanding of ITSM concepts, and 7+ years of relevant experience. This is a hybrid position, requiring availability to work from the office as needed.
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