Head of Insurance Implementations and Onboarding

Head Of Insurance Implementations And Onboarding

Locations:
Boston/Waltham, MA | Hybrid

The role is focused on leading a specialized practice that implements and onboards Investment Accounting and Operations for insurance firms. Suitable candidates will need to demonstrate a strong approach and methodology to project delivery and a track record managing large projects ensuring consistent and successful delivery, and the ability to engage at executive levels while working on details with teams.

The position is expected to lead and drive the business to the next level servicing clients to a high standard and ensuring our current success is maintained and improved upon.

Why You Will Love It Here!

• Flexibility:
  Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance:
  Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing:
  Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives:
  Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training:
  Hands-On, Team-Customized, including SS&C University
• Extra Perks:
  Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Lead, manage and mentor a team of project directors and project managers leading the delivery of client projects. Work across cross functional teams of experts assigned to projects to deliver project activity,
• Define best practice implementation methodology. Understand existing methodologies in place and make recommendations for improvements for implementations to become more repeatable and efficient.
• Develop a strong understanding of product capabilities across insurance accounting, performance measurement, reporting and related services, ideally prior experience with similar products
• Work very closely with the Outsourcing and Software teams whose resources will be assigned to client projects
• Provide oversight on all projects. Ensure strong internal project governance with status tracking focused on ensuring projects are delivered on time at a high level of quality. Update key internal stakeholders on status. Work with senior management to help resolve any major issues & risks
• Collaboate with cleint project teams on project planning, status tracking and activity delivery with similar governance structure to what we expect internally.
• Work with Product Management to ensure product roadmap delivers align to client project timelines, make recommendations for improvements that could make implementations more efficient and successful
• Allocate and schedule resources to projects, ensuring that they have the skills to perform the project activities that is required of them
• Support Business Development & Solutions teams in winning new business – this includes supporting RFP completion, sizing implementations, client presentations or any other activity which aids the development of the Institutional & Investment Management business
• Lead the team effectively with focus on good people management practices
• Manage key performance indicators for the role including revenue, margin, utilization, client satisfaction, stakeholder satisfaction and employee morale.
• Provide financial forecasting and reconciliation to forecast and budget

What You Will Bring:

• Significant prior experience of delivering software implementation and / or outsourcing onboarding for middle to back-office functions, ideally insurance investment accounting
• Strong project management experience and capabilities with a deep focus on timely project delivery, defining, managing and governing project plans. Strong judgment, risk & issues management, and problem analysis techniques
• Financial industry experience, specifically strong industry background knowledge within Insurance accounting and operations
• Good general knowledge cloud first multitenant architecture and deployments
• Ability to troubleshoot details while maintaining the "big picture" view
• Ability to manage high pressure client situations and build trust with the clients
• Ability to prioritize multiple simultaneous issues
• Ability to present and communicate at a senior stakeholder level (internally & externally)
• Ability to synthesize and communicate complex technical, product and business issues
• Self-motivated, "Find a way to get it done" attitude
• Outstanding time management skills and attention to details
• Deep experience with project management tools, Microsoft Project a must