Digital Operations Specialist

Pay is commiserate with experience and ranges between $33-43/hr.

We are seeking a detail-oriented and proactive Digital Operations Specialist in Web Operations responsible for the execution, optimization, and maintenance of digital experiences across our web ecosystem. This role is ideal for professionals who have hands-on experience with Adobe Experience Manager (AEM) and are passionate about building seamless digital customer journeys.

We have adopted a hybrid working environment to support and meet the needs of employees, and this role will operate in a flexible environment with 60% of time in the office and 40% from home.

• Build, edit, and publish content using Adobe Experience Manager (AEM) components, templates, and workflows
• Ensure content accuracy, localization readiness, and timely publishing across sites.
• Responsible for seamless end-to-end website update process in coordination with development partner and internal stakeholders
• Maintain content taxonomies, tagging, and metadata to support search and personalization throughout customer journeys

• Diagnose and resolve authoring, rendering, and publishing issues within AEM and connected third-party services (e.g. Wistia, Google Analytics, One Trust, web plugins)
• Triage and/or log appropriate tickets; replicate issues, document root cause, and coordinate fixes with development and IT platform teams
• Create and maintain a runbook of common issues, resolutions, and escalation paths

• Monitor page performance (Core Web Vitals, load times, asset weight); recommend optimizations for images, scripts, caching, and component use to benchmark performance over time
• Partner with development vendor to improve template/component efficiency and reduce technical debt
• Conduct regular audits to identify broken links, orphaned pages, component misuse, and accessibility defects
• Stay current on digital best practices, emerging technologies, and optimization strategies such as A/B multivariant testing
• Explore and develop AI capabilities such as AEO, GEO

• Bachelor’s degree required
• 4+ years of experience in digital marketing, web operations, or content publishing

• Hands-on experience with Adobe Experience Manager (AEM), including authoring, workflows, and component-based content creation
• Familiarity with web fundamentals: HTML, CSS, UX principles, and content management best practices
• Strong troubleshooting skills with the ability to diagnose issues across systems and document clear steps for resolution
• Excellent attention to detail and organizational skills; able to manage multiple requests in a fast-paced environment
• Ability to collaborate effectively with cross-functional teams including developers, designers, and marketers
• Advanced knowledge of web analytics tools (e.g., Google Analytics, Google Tag Manager, Adobe Customer Journey Analytics, SEMrush or Screaming Frog) and QA testing tools such as Browser Stack
• Understanding of SEO principles, metadata, and site taxonomy best practices
• Familiarity with accessibility standards (WCAG) and digital compliance requirements
• Experience with digital asset management (DAM) systems
• Advanced knowledge of performance optimization techniques and Core Web Vitals
• Experience in healthcare, life sciences, biotech, or other regulated industries
• Flexibility to occasionally work outside standard business hours based on business requirements