Senior Team Lead, Business Consulting

What You’ll Do

You will lead a team that drives adoption, retention, and growth for some of the world's most iconic companies through Zoom Info's professional services. In this player‑coach role, you will shape GTM strategy at an enterprise scale—guiding your team and directly owning a portfolio of client engagements—while fostering a culture where data‑driven thinking and client impact go hand in hand.

• Define and execute data‑driven GTM playbooks across a portfolio of professional services engagements, ensuring objectives are met and client relationships are strengthened
• Guide and coach team members to develop trusted advisor relationships with customer stakeholders and executive sponsors at enterprise accounts
• Lead your team as an extension of Zoom Info Labs, championing proactive collaboration across Zoom Info and with customers to deliver on defined engagement objectives
• Mentor team members in deepening and broadening strategic relationships within assigned accounts, with a focus on long‑term growth and retention
• Oversee the identification of renewal and expansion opportunities, and coordinate with internal teams to remediate risk before it escalates
• Establish and maintain processes that capture customer feedback and surface it internally to drive continuous improvement of Zoom Info's products and services
• Drive the continuous improvement of Zoom Info Labs services, deliverables, and team ways of working, contributing to a scalable and high‑performing consulting practice

• 5+ years of experience in B2B markets, with direct experience leading or mentoring a team
• Proficiency in Salesforce and Zoom Info from an operational standpoint, with the ability to coach team members on platform use and strategy
• Demonstrated success building customer‑centric team cultures that drive client satisfaction, deepen relationships, and support retention
• In‑depth knowledge of sales and marketing frameworks with a track record of implementing data‑driven GTM strategies
• Strong communication skills with the ability to engage and influence team members, clients, and executive stakeholders

• Hands‑on experience with tools such as Apollo, Tableau, Snowflake, SQL, Outreach, Salesloft, and/or generative AI platforms
• Experience with gen AI tools or a demonstrated, verifiable interest in how AI can accelerate GTM strategy and team innovation
• Background in professional services, management consulting, or revenue operations in a SaaS or technology environment
• Proven experience driving client engagement strategy for large enterprise or Fortune 500 accounts

Zoom Info is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law.

We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Zoom Info does not administer lie detector tests to applicants in any location.