Technical Implementation Manager II

About The Role

In this role, you will work on end-to-end technical implementation of Zoom Info products, ensuring alignment with customer goals and delivering high-quality solutions. You'll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise. A key part of the role involves developing and documenting best practices for implementation and client engagement. You’ll interact directly with clients through webinars and Q&A sessions, offering expert guidance and tailored solutions.

• Technical Implementation:
  Complete the technical implementation of Zoom Info products, providing advanced best practices and ensuring alignment with customer roles and objectives.
• Complex Issue Resolution:
  Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action.
• Best Practices Development:
  Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality.
• Client Interaction:
  Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries.
• Mentorship:
  Mentor junior team members providing guidance and sharing expertise to foster their professional growth.
• Cross-functional Collaboration:
  
  Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration.
• Feedback Culture:
  Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction.
• Documentation:
  Document complex integration processes and client requirements accurately, ensuring clarity and consistency.

• Experience:
  
  3 to 5 years of technical troubleshooting or customer onboarding in the SaaS industry.
• It is an Individual contributor role.
• Technical Acumen:
  Advanced understanding of Zoom Info RevOS Platforms and product solutions and good working knowledge with CRM products.
• Certifications:
  
  Relevant certifications in CRM and Marketing Automation platforms are highly desirable.
• Problem-Solving
  
  Skills:
  
  Proven ability to troubleshoot and resolve complex technical issues independently.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
• Client Engagement:
  Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies.
• Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills.
• Customizes advanced integration solutions and addresses a wide range of client-specific needs.
• Exercises significant judgment in decision-making processes, considering various factors and potential impacts.
• Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes.

• Incredibly strong onboarding program - be set up for success in your first 90 days.
• Ongoing training to help you grow.
• Market leading product offering.
• Comprehensive Medical, Dental, Vision.
• Eligibility for Future Equity Awards.
• 401k Matching (50% of the first 7% of your contribution).
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers.
• Family forming benefits up to $20k, plus discounts on a  membership.
• Virgin Pulse Wellness Program.
• Optional add ons such as pet insurance, legal service support, and more.

This is a hybrid position, working a minimum of three days per week from one of our office locations – Waltham MA or Vancouver WA.

U.S. base salary ranges from $55,300—$86,900 USD. Additional compensation such as bonus, commission, equity and other benefits may also apply.

Zoom Info (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI‑ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

Zoom Info is committed to…