IT Help Desk Manager | ServiceNow & End-User Excellence
Job in
Waltham, Middlesex County, Massachusetts, 02254, USA
Listed on 2026-07-08
Listing for:
Trinity Life Sciences
Full Time
position Listed on 2026-07-08
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, IT Project Manager, Technical Support
Job Description & How to Apply Below
Trinity Life Sciences in Waltham, MA is looking for a Helpdesk Manager to spearhead the US-based end-user support function. The ideal candidate will enhance IT service delivery, ensuring a quality user experience while developing the help desk team. This role requires a strong leader with a solid background in ITSM practices and experience in managing support services.
Responsibilities include leading a team, managing service quality, and driving continuous improvements. Candidates should have extensive experience in IT support and an educational background in computer science. This is a hybrid role requiring office presence.
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