Senior Process Strategist, Enterprise

Your Role, Your Impact

• 1. Enterprise Application Process Strategy & Stewardship
• Serve as the senior subject matter authority for business processes enabled by designated enterprise platforms, accountable for ensuring those processes deliver maximum value from the underlying technology.
• Align application-level process design with enterprise process architecture standards, value streams, and governance frameworks established by the Senior Director, Strategic Planning & Change. Advise executive leaders and business owners on complex system-enabled process decisions — including tradeoffs between user efficiency, system capability, and total cost of ownership — providing the dual business-and-technology perspective needed to make sound, value-oriented choices.
• Translate enterprise process standards into detailed, application-specific modeling approaches and implementation guidance that teams can adopt directly.
• Identify and shape system-enabled process improvement opportunities that strengthen Global's return on its enterprise technology investments and inform multi-year platform roadmaps.
• Partner with leaders and cross‑functional stakeholders to align design decisions with enterprise standards and the realities of the business.
• 2. Application-Centric Process Design & Optimization
• Lead detailed current‑ and future‑state process design within enterprise applications, including workflows, decision logic, controls, and system touchpoints and the human handoffs between them.
• Identify automation, configuration, integration, and optimization opportunities that simultaneously improve user experience and system performance.
• Evaluate cross‑functional and cross‑system dependencies to ensure solutions are scalable and sustainable.
• Ensure redesigned processes balance business intent, system capability, compliance requirements, and enterprise architecture alignment.
• Bring deep expertise to system enhancements, upgrades, and transformation initiatives, ensuring process design choices maximize the business value delivered by each technology investment.
• Refine solutions in partnership with Business and technology stakeholders, incorporating practical considerations that drive real adoption.
• 3. Documentation, Enablement & Knowledge Leadership
• Develop structured, enterprise‑aligned process documentation including workflow diagrams, RACI models, control points, integration maps, and system dependencies.
• Translate documentation into practical enablement tools such as training materials, job aids, reference guides, and operational playbooks that drive adoption and protect the value of the underlying process and system investments.
• Build and maintain institutional knowledge that captures application workflows, historical design decisions, and integration logic, ensuring that hard‑won understanding does not leave Global with people changes or platform transitions.
• Mentor and provide subject matter guidance to process analysts and cross‑functional project teams raising the overall capability of how Global designs, documents, and sustains application‑enabled processes.
• Ensure documentation standards support traceability, compliance, audit readiness, and ongoing process sustainability.
• Engage stakeholders throughout documentation and enablement work to ensure outputs are clear, usable, and grounded in how work actually gets done.
• 4. Adoption, Monitoring & Continuous Improvement
• Partner with business leaders, PMO, IT and change teams to monitor adoption of redesigned application‑enabled processes and the realized value they deliver.
• Assess process performance data, user feedback, and operational metrics to identify gaps, unintended consequences and opportunities to capture additional value from existing technology.
• Refine process designs, documentation, and enablement tools based on real‑world usage and outcomes, closing the loop between design intent and operational reality.
• Escalate systemic risks, architectural conflicts, or integration issues that put process performance or technology investment value at risk.
• Contribute to enterprise capability maturity through disciplined application of standards and continuous improvement practices.
• Develop…