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Tech Support Lead: Product Specialist & Customer Advocate
Job in
Waltham, Middlesex County, Massachusetts, 02254, USA
Listed on 2026-07-19
Listing for:
Nova Biomedical
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Nova Biomedical seeks a skilled Technical Support Specialist, Team Lead to serve as a product-line SME, delivering comprehensive phone and email support to end users, field personnel, and internal teams. The role involves advanced troubleshooting for Nova Biomedical products, guiding customers through operation and maintenance, and ensuring accurate CRM documentation.
Collaboration with Support, Field Service, and Commercial teams is essential.
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