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IT Support Engineer: Complex Troubleshooter & Trainer
Job in
Waltham, Middlesex County, Massachusetts, 02254, USA
Listed on 2026-07-21
Listing for:
Zoom Information, Inc.
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Zoom Information, Inc. in Waltham, MA, is seeking a hands-on Help Desk specialist to handle complex inquiries, manage queues, and perform advanced troubleshooting for desktop, hardware, and web apps. You will train users, contribute to knowledge bases, and uphold ITIL practices while collaborating across departments.
This on-site role requires 2–3 years of experience and a degree in IT or equivalent. Join a dynamic team focused on delivering reliable IT support, education, and proactive issue
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