Senior Knowledge Management Learning Designer and UX Specialist

Knowledge Management Specialist

Position would require the candidate to be a W2 employee of Donatech. US Citizenship Required.

• Design, build, and maintain the enterprise Knowledge Management SharePoint site.
• Translate KM strategy into user-centered layouts, workflows, and tools.
• Create pages, templates, and resources that define KM processes, best practices, and use cases.
• Gather stakeholder feedback and integrate inputs from Learning and Talent systems.
• Partner with Communications to develop activation, rollout, and adoption plans.

• Develop Knowledge Transfer 101 e-learning (storyboard, design, build).
• Turn KM principles into simple, actionable learning experiences.
• Build templates, guides, worksheets, and practical resources.
• Translate the competency model into behavioral examples and practice-based learning.
• Ensure the program equips leaders and employees to identify risks, document critical knowledge, and execute transfer plans.

• Create a KM/KT playbook, toolkit, and quick reference guides.
• Turn the e-learning into a practical "at-a-glance" resource for non-learners.

Develop step-by-step process documentation, checklists, role expectations, and how-to guides.

• Redesign the TM site on the HR Hub using modern UX and information architecture.
• Ensure integration with the broader Talent Management ecosystem.
• Coordinate messaging, workflows, and content with key partners.
• Support change management and adoption.

Required Skills & Competencies This role blends KM, UX, L&D, and digital design .

• Experience defining KM processes, taxonomies, templates, and systems.
• Ability to translate complex knowledge into simple, actionable tools.

• Strong skill in creating micro-learning, e-learning, job aids, and playbooks.
• Experience with learning design principles and adult learning methodologies.
• Ability to design competency-based content and scenario-driven learning.

• Proven ability to design SharePoint sites (structure, navigation, content layouts).
• Familiarity with modern SharePoint web parts, templates, site architecture.
• Skill in creating user-friendly, visually intuitive digital experiences.

• Ability to gather requirements, synthesize feedback, and translate needs into designs.
• Strong communication and facilitation skills.
• Experience working with HR, Communications, Talent, and cross-functional teams.

• Ability to create clear, simple content and explain complex ideas visually and verbally.
• Strong interviewing and knowledge-capture skills.

• Ability to understand interconnected workflows across Talent, KM, and Learning.
• Skill in designing solutions that fit into a larger ecosystem.

• Experience creating launch plans, messaging, guides, and adoption strategies.

• 5–8+ years in Knowledge Management, Instructional Design, Learning Experience Design, Organizational Development, or related fields.
• Demonstrated experience building SharePoint sites for enterprise use.
• Experience designing e-learning in tools such as Articulate Storyline/Rise, Adobe Captivate, or similar.
• Experience developing SOPs, playbooks, or toolkits.
• Background in talent management or HR technology ecosystem preferred.
• Experience with UX/UI or information architecture is a strong plus.
• Experience applying system thinking to complex organizational processes.