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End-User IT Support Leader

Job in Waltham, Middlesex County, Massachusetts, 02254, USA
Listing for: Jobtailor
Full Time position
Listed on 2026-08-02
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 95000 - 130000 USD Yearly USD 95000.00 130000.00 YEAR
Job Description & How to Apply Below

Jobtailor seeks an experienced IT End-User Support Lead in the United States to head the firm’s US-based end-user support function and drive delivery of IT services to employees worldwide. You will coach a high-performing Helpdesk, own the service delivery model, and push for ticket quality, documentation, and strong SLA/KPI governance.

Ideal candidates have 7+ years in IT support, 3+ years in leadership, and solid experience with ITSM, Jamf/Intune, and Microsoft 365.

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