Community Development Manager

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking a Community Development Manager to join our team. This is a hybrid opportunity based out of Waltham, MA.

The Community Development Manager leads the strategy, growth, and engagement of Imprivata's customer community, creating programs that foster customer connections, knowledge sharing, advocacy, and business value. This role owns the community platform and engagement initiatives, partnering across Customer Success, Support, Product, Marketing, Sales, Customer Advocacy, and Events to deliver exceptional customer experiences.

• Develop and execute the strategy for Imprivata’s customer community to drive engagement, advocacy, retention, and measurable business value.
• Evolve the Salesforce Experience Cloud community into a premier destination for customer learning, collaboration, support, and networking.
• Define, track, and report on KPIs, dashboards, and analytics to measure community growth, engagement, satisfaction, and business impact.
• Design and deliver customer onboarding, recognition, advocacy, and engagement programs that encourage participation and knowledge sharing.
• Build and nurture relationships with customers, champions, advocates, and community leaders to foster a thriving global community.
• Manage community content, educational resources, campaigns, forums, and user groups in partnership with cross-functional teams.
• Plan and execute virtual and in-person customer engagement programs, including webinars, meetups, user groups, and Imprivata Connect.
• Establish governance, operational processes, and best practices to ensure a scalable, high-quality community experience, partnering with Customer Success to maintain timely engagement.
• Collaborate with Product, Customer Success, Sales, Marketing, Support, and Engineering to align community initiatives with business objectives and customer needs.
• Gather, analyze, and communicate customer feedback to support Voice of the Customer initiatives, product improvements, and strategic decision-making.
• Stay current on industry trends and emerging technologies, identifying opportunities to leverage AI, automation, and digital tools to enhance community experiences.
• Other duties as assigned and required

• Bachelor’s degree in Business, Marketing, Communications, Information Technology, or a related field with 5+ years of relevant experience, or 7+ years of equivalent professional experience.
• Proven experience building, growing, and managing customer or technical communities with Salesforce Experience Cloud or similar community engagement platforms.
• Demonstrated success developing community strategies and programs that drive customer engagement and measurable business outcomes.
• Strong project management, communication, and stakeholder management skills, with the ability to influence and collaborate across cross-functional teams.
• Data-driven mindset with experience analyzing engagement metrics and translating insights into action.
• Highly organized, self-motivated professional who thrives in a fast-paced environment and is passionate about customer engagement and advocacy.
• Experience managing technical,…