Technical Lead, Quality Assurance

Technical Lead, Quality Assurance

The Massachusetts Medical Society (MMS) is the statewide professional association for physicians and medical students, supporting 25,000 members. We are dedicated to educating and advocating for the physicians of Massachusetts and patients locally and nationally. A leadership voice in health care, the MMS contributes physician and patient perspectives to influence health-related legislation at the state and federal levels, works in support of public health, provides expert advice on physician practice management, and addresses issues of physician well-being.

Under the auspices of NEJM Group, the MMS extends our mission globally by advancing medical knowledge from research to patient care through the New England Journal of Medicine, NEJM Evidence, NEJM AI, NEJM Catalyst, NEJM Clinician, and through our accredited and comprehensive continuing medical education programs.

The world has changed, and so has the way we work. The MMS has adopted a flexible work model that allows most employees to choose where they work – at home, onsite in our Waltham office, or a combination of the two – based on their preferences and our business needs. Because what matters is the work we do, not where we do it.

We are seeking a Technical Lead, Quality Assurance to serve as a domain expert for the QA automation capability team and provide technical leadership in Quality Assurance Engineering. Contributes to the organization's technical roadmap and strategy. Work extends outside the QA team to collaborate effectively with cross-functional teams and business partners. Leads the automation quality assurance efforts for software development projects, including a review of technical specifications and user stories.

Collaborates with software developers, product owners, scrum masters and business stakeholders. Guides the team that executes and maintains automated test framework and scripts, provides documentation for testing methodologies and tools, reports automation results and ensures a focused, methodical approach to automation testing.

Responsibilities:

• Design and develop automated software test procedures and frameworks.
• Drive continuous improvement of our automated test infrastructure and CI/CD pipelines across multiple product groups.
• Collaborate with cross-functional teams to ensure quality throughout the software development lifecycle.
• Lead the identification of application/service weaknesses and critical testing areas.
• Analyze risks to prioritize testing efforts effectively.
• Implement and maintain robust automation scripts using Java and Selenium Web Driver.
• Mentor junior team members in automation best practices and techniques.
• Troubleshoot errors in software services and lead Root Cause Analysis efforts.
• Participate in "After Action" reviews for defects leaked to Production, ensuring continuous learning.
• Report on testing efforts, progress, and quality metrics to the program team and QA organization.
• Performs other duties as assigned.

Qualifications:

• Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience).
• 7+ years of hands-on experience in Automation Testing, with a strong record of accomplishment of delivering automated test solutions and designs at a senior level.
• Certification in Automation Testing or Agile methodologies is a plus.
• Excellent communication skills with the ability to collaborate effectively across teams.
• Strong analytical skills and business acumen to drive quality initiatives.
• Expertise in scripting using Java and with Selenium Web Driver.
• Strong understanding of UI automation techniques and frameworks.
• Proven experience in Mobile device testing and Cross Browser Testing.
• Agile team experience, with a proactive approach to adapting testing strategies.
• Demonstrable ability to lead Root Cause Analysis for defects and issues.
• Team player mindset with experience in collaborating via Git or similar repositories.
• Hands-on experience in CI/CD best practices and automation tool chains.
• Experience in content management testing and virtual device testing.
• Familiarity with Selenium Grid and test automation scaling.
• Knowledge of tools like Splunk for…