Lead, Strategic Analytics & Performance Insights, Kraken

About us

National Grid is hiring a Lead Data Analyst for our Customer organization supporting Kraken, in either our Syracuse NY, Brooklyn NY, or Northboro MA offices. This role will be a fully in office role for the first 6 months where it will transition into a hybrid role with 3-4 days in office.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.

This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

At National Grid, we are transforming how we serve customers, operate our business, and leverage data to drive outcomes. Reporting and analytics will play a critical role in shaping that transformation.

We are seeking a highly strategic and intellectually curious Reporting & Analytics Lead to help build the analytics foundation for a rapidly evolving organization. This individual will partner closely with leaders across the Customer organization to define how success is measured, develop meaningful performance insights, and influence critical business decisions.

This is more than a reporting role. The successful candidate will help design the future-state analytics capability, establish performance measurement frameworks, uncover opportunities hidden within complex data, and provide the insights needed to drive operational excellence and organizational transformation.

The ideal candidate combines advanced analytical expertise with strong business acumen, exceptional problem-solving skills, and the ability to influence decisions through compelling data storytelling.

Transformation Focus

• Within the first 12-18 months, the successful candidate will:
• Build scalable reporting and analytics capabilities that support the evolving operating model.
• Establish meaningful KPIs and performance frameworks that provide leaders with actionable business insights.
• Identify opportunities to improve customer experience, operational performance, efficiency, and business outcomes through data-driven recommendations.
• Develop trusted relationships with leadership teams and become a go-to advisor for business performance insights.
• Transform reporting from retrospective scorekeeping into proactive decision support.
• Drive increased automation, self-service analytics, and data accessibility across the organization.

Reporting Strategy & Capability Development

• Lead the development of a modern reporting and analytics strategy that enables data-driven decision making across the organization.
• Establish KPI hierarchies and executive scorecards that align operational activity to business outcomes.
• Design scalable analytics solutions that support both current operational needs and future transformation priorities.
• Challenge existing reporting methodologies and recommend innovative approaches that improve visibility, accountability, and decision velocity.
• Identify opportunities to automate, simplify, and modernize reporting processes while improving data quality and consistency.

Analysis, Insights & Decision Support

• Move beyond descriptive reporting to identify root causes, predict emerging trends, and recommend actions that improve business performance.
• Conduct exploratory analysis to uncover opportunities, risks, and operational inefficiencies not readily visible through standard reporting.
• Use advanced analytics techniques to evaluate business scenarios, forecast outcomes, and support strategic decision making.
• Serve as a thought partner to leadership teams by providing objective, data-driven perspectives on key business challenges.

Operational Delivery, Governance & Compliance

• Establish trusted and scalable reporting governance practices that balance agility, accuracy, and…