Principal Technical Support Engineer

We are the face of Pega. Our aim is to provide world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

Due to occasional work with Fed Ramp; US Citizenship is required.

Pega is changing the way the world builds software. In this role you will
- The Principal Technical Solutions Engineer (PTSE) is the person the experts go for help. PTSEs work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.

You will contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.

• Strong analytical and problem-solving skills.
• Bachelors or Master’s degree in Computer Science and Engineering, or equivalent
• Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
• Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
• Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
• Proven ability to interact directly with customers at all levels
• Demonstrated customer-facing skills including expectation management, communication skills, information management
• Demonstrated effective oral and written communication skills, including poise in pressure situations
• Good to have:
  Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
• Troubleshooting and debugging experience

• 5+ years of experience in a technical support role involving Java, J2EE expertise and databases programming experience.
• 4+ years with enterprise support with the demonstrated ability to successfully interact in technical discussions
• 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
• Experience with PEGA is a plus
• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2

Base salary range for this role is 100, USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job Category:
Client Support

Location:

US
- Massachusetts
- Waltham

AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human…