Director, Professional Services

Director, Professional Services (HCM Solutions)

Since 1999,  has been on a mission to help the world get pay right.

We started by making compensation data accessible to everyone. Millions of employees and job seekers use 's free tools to understand their market value and negotiate their pay with confidence. For organizations, we go much deeper. Our Comp Analyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly.

We're not the loudest voice in the room. We're the most prepared. We lead with data, build for real-world HR, and deliver innovation customers can put to work immediately.

If you believe pay matters, we'd like to meet you.

You’ll lead a Professional Services team, overseeing product implementations for new customers and driving ongoing adoption and value realization for existing  clients. This is a hands‑on leadership role focused on delivering compensation solutions that ensure customer success ’ll bring strong project management, operational oversight, and systems knowledge, along with advanced proficiency in Microsoft Excel. You’ll also coach, mentor, and develop team members across the Professional Services organization, while ensuring consistent, high-quality service delivery.

• This hybrid position is based at our Waltham, MA office, with a mix of remote and in‑office days.
• Base Salary Range: $160,000 - $170,000 plus 15% bonus opportunity

• Lead and develop a team of Professional Services consultants, setting clear expectations, modeling accountability, and holding yourself and the team to high standards.
• Own HCM implementations from kickoff through go‑live and handoff to Customer Success.
• Set the standard for how the team assesses client needs, configures solutions, documents business processes, and delivers training and support.
• Create scalable delivery methods, including standard project plans, templates, onboarding motions, and tooling that shorten time‑to‑value.
• Build strong client relationships that drive ongoing adoption, satisfaction, and long‑term value.
• Represent  in key customer conversations, including kickoffs and executive check‑ins.
• Serve as the escalation point for at‑risk projects, strategic accounts, and complex technical and configuration issues.
• Partner with Product Management to solve complex customer challenges and use implementation insights to shape future features.
• Define and report on key delivery metrics such as time to implementation, CSAT, and retention impact.

• Bachelor's degree preferred
• 5+ years of direct experience implementing HCM, HRIS, compensation, or payroll software
• 3+ years of people leadership, with a track record of developing talent and addressing performance issues directly
• Experience building and executing a delivery methodology
• Technical fluency with data integrations, including HRIS connectors, APIs, and file‑based feeds
• Strong executive presence with senior customer stakeholders
• Clear, direct communication and composure under pressure
• Sound judgment in balancing customer needs, scope, and delivery quality

• 10 paid holidays and generous paid vacation time
• Free on‑site lunch, snacks, and drinks
• Cell phone reimbursement
• Robust benefit plan including Medical, Dental, Vision, Life, Disability coverage
• 401K with 6% Company match
• Hybrid work

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities.