Clinical Coach Northeast Territories

POSITION SUMMARY Clinical Coach (Technical Trainer – Solea® Dental Laser) Reporting to the Director of Clinical Education & Coaching, the Clinical Coach delivers high-quality remote and on-site training to ensure successful adoption and integration of the Solea® Laser platform. The role serves as a technical trainer, clinical consultant, and onboarding specialist for dental practices, guiding clinicians and staff through best-practice utilization, workflow optimization, and early clinical mastery.

This position plays a critical part in driving early utilization, customer confidence, and long-term clinical success.

Deliver in-office and virtual training sessions on proper use, indications, and integration of the Solea® laser.

Provide hands-on demonstrations, procedural walkthroughs, and workflow coaching tailored to each practice.

Apply adult-learning principles to guide clinicians and staff through skill development and confidence building.

Conduct individual and group coaching using structured pathways and best practices.

Lead the post-sale onboarding process, with emphasis on the first 90 days of utilization.

Develop and manage in-office coaching schedules for assigned accounts; monitor progress and provide targeted refreshers.

Guide clinicians in incorporating Solea into daily workflows to enhance efficiency and patient experience.

Serve as a trusted clinical resource for case selection, settings, advanced techniques, and operational optimization.

Engage dentists, hygienists, assistants, and office teams in clinically relevant conversations to strengthen mastery.

Collect customer feedback and share insights with internal stakeholders to improve products and education.

Explain laser fundamentals (laser-tissue interaction, energy settings, safety protocols) in accessible, clinical terms.

Coach on best practices for safety, maintenance, calibration, and basic troubleshooting of the Solea® laser.

Provide technique guidance for soft tissue, hard tissue, and anesthesia-free workflows.

Document all training interactions in the designated CRM (e.g., Salesforce).

Collaborate with Sales, Market Development, Education & Training, and Technical Support to ensure cohesive customer experience.

Participate in team calibration sessions and skill development to maintain instructional consistency.

Experience in dental practices utilizing advanced technologies.

Experience providing clinical education, chairside support, or technical training to clinicians or clinical staff.

Strong verbal communication and presentation skills; ability to simplify complex clinical concepts.

Comfort working with rapidly evolving technology and equipment.

Hands-on experience with laser-based or energy-based clinical technologies.

Experience managing customer onboarding or clinical implementations in a field-based environment.

Salesforce or CRM experience.

Bilingual (French, Spanish, others)

Certification or associate’s degree in dental hygiene (RDH) or international dental school (DDS/DMD)

Laser Safety Officer certification (or ability to obtain within a defined timeframe)

POSITION LOCATION Remote, with travel as needed to support customer coaching and training initiatives. Northeast based candidates are preferred, ideally located near a major airport.

Approximately 75% travel, primarily within an assigned territory with regular out of state travel. Occasional travel across the United States and Canada may be required as needed.

Dental office environment during customer visits.

Comfort working with clinical equipment and performing procedural demonstrations.

Ability to stand for extended periods during training sessions.

The expected base salary for this role is $90,000 to $110,000 annually. This market-based range considers national averages and the Boston area. Actual pay will vary based on skills,…