Supervisor, Customer Meter Services

National Grid is hiring a Supervisor for our Gas Customer Meter Services department in Waltham, MA. This position will be field‑based (60%) or in the office (40%) 5 days per week.

We are responsible for the daily supervision and organization of assigned operations personnel in order to effectively accomplish job tasks in line with departmental and National Grid requirements. This position includes coordination with internal and external stakeholders.

• Implement policies and procedures and ensure the safety, reliability, security, and integrity of natural gas customers’ premises as well as the Company’s distribution system, while fulfilling statutory requirements and meeting or exceeding performance incentives.
• Monitor and enforce work rules, standards, and procedures for emergency response, leak investigation, and other scheduled work, while remaining fully compliant and within budgetary limitations.
• Respond to natural gas emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police and Fire Departments.
• Support achievement of goals, including operational targets, mandated objectives, budget goals, emergency response and safety.
• Supervise a culturally diverse workforce, through coaching, counseling, and team building to effectively and efficiently accomplish job tasks.
• Ensure safe working conditions are maintained through field inspections of work sites and equipment.
• Participate in on‑call or after‑hour supervisory duties.

• High school diploma or equivalent required.
• In lieu of a degree, 2+ years of related operations work experience required.
• Prior leadership experience with a focus on Gas Field Operations or Customer Meter Services preferred.
• Technical knowledge of distribution systems, engineering, construction and maintenance practices preferred.
• Some knowledge of labor relations including interpretation of contract language, resolution of grievances and issues related to sickness and poor standards of work and the implementation of corrective action where necessary preferred.
• Exceptional safety record, strong oral and written communication skills.
• Solid planning and organizing skills required.
• Valid driver’s license required.

$109,000 - $125,000 a year

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing U.S. Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety‑sensitive, DOT covered positions.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

• Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.
• Generous pension plan with company contributions up to 12%.
• Private medical insurance for self and family.