Account Manager

Job Summary

This position is accountable for the performance and continuous improvement of the Novo Nordisk account. The role includes ensuring site processes are properly implemented, measuring and reporting on site performance using various CI processes, collaborating with senior management to ensure safety compliance, meeting financial objectives, and developing personnel strategies. In conjunction with the VP General Manager the position will help develop and execute strategic direction and ensure implementation.

This is an advanced management position.

• Business and Operations – Ensure alignment with client objectives and performance measurements. Manage the Account Safety Program, driving a safety‑first culture. Develop key client relationships. Identify, prioritize and resolve site obstacles through Six Sigma (DMAIC) or other CI processes.

• Documentation & Best Practices – Facilitate basic documentation (scope, PM, equipment lists, etc.) and implement and sustain best practices across the account.

• Performance Monitoring – Monitor and report on reliability (quality, standards, etc.), account project tracking and standardization, continuous improvement plans & actions. Establish goals, performance criteria and measurement processes to proactively manage the business.

• Training & Feedback – Assist the account team in managing the training matrix, provide regular performance feedback, solicit and apply customer feedback (internal and external), foster quality focus, and continually improve supervisory skills.

Scope Decisions – Identify best practices and KPIs for performance management. Vendor management and oversee changes to contract equipment lists through the change‑order process.

Account Review Meetings – Regularly meet with clients to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, and strategic direction. Conduct monthly and quarterly performance reviews and address issues to meet overall business objectives.

• Education – Bachelor’s Degree (BA) or equivalent from an accredited college or a combination of education and experience. High‑school diploma or equivalent acceptable.
• Business Experience – 7 to 10 years of senior‑level experience managing multiple facility operations in an organization.
• Licenses/Certifications – Prefer experience with Six Sigma, Green or Black Belt Certification. BOMA or IFMA certification is a plus.
• Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from managers, clients and customers.
• Technical Qualifications & Skills – Preferred experience with operations and maintenance for industrial manufacturing space, multi‑site/account experience and proven ability to apply best practices across multi‑site scope. Facility Management, IFM experience preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee may occasionally need to climb or balance; stoop, kneel, crouch, or crawl;

taste or smell; lift or move up to 50 pounds. The employee must have specific vision abilities including the ability to adjust focus.

The work environment includes occasional exposure to moving mechanical parts, high or precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme cold or heat, risk of electrical shock, explosives, radiation and vibration. Noise levels are usually moderate.

We are an equal‑opportunity employer. We hire based on qualifications and merit and we value diversity.

We are committed to equal employment opportunity and affirmative action.

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