Associate Director of Prototype Fleet & Repair

Job Summary The Associate Director, Prototype Fleet & Repair is a senior operational leader responsible for the full lifecycle of the Atlas robot fleet after it leaves the production line, from deployment and health monitoring through field support, repair, and return to service. This role owns two tightly coupled verticals:
Fleet Operations, which ensures every deployed robot is available, healthy, correctly configured, and triaged quickly if damaged and/or faulted; and Service & Repair, which drives rapid repair diagnosis, repair execution, and continuous improvement of MTTR and repair quality across all programs. The ideal candidate is an operator who thinks in systems. Someone who can build and manage high-performing technical teams, establish disciplined processes, drive data-informed improvements, and represent the fleet and repair function at the leadership level.

They are comfortable in both a strategic planning meeting and on the floor with a repair technician, and they hold themselves accountable to the same standards they set for their team.

• Fleet Operations:
  Own overall fleet health and availability for all deployed Atlas robots across internal sites and external partner/customer locations. Establish and continuously improve fleet monitoring, triage, and escalation processes, ensuring every robot issue is captured, routed, and resolved with urgency and accountability.
• Build and lead the Internal Application Engineer (IAE) team:
  Robot Captains and Fleet Operations Technicians, responsible for day-to-day robot health, readiness, and internal customer/partner satisfaction.
• Define and track key fleet metrics including Availability, Utilization, MTB Fall, MTB Failure, and fleet-wide uptime, with a standing cadence to report progress and surface risks to leadership.
• Own the asset management system and fleet health tracking infrastructure; ensure real-time visibility into robot status, location, configuration, and reservation across all sites.
• Partner with Engineering to develop and ultimately manage the FRU (Field Replaceable Unit) strategy, ensuring critical spares are stocked at the right locations to minimize downtime at partner and internal sites.
• Drive a Tiered Technical Support model in collaboration with Global Support Services (GSS), ensuring clear escalation paths and ownership for field issues.
• Develop & coordinate hardware retrofit campaigns and preventative maintenance programs across the fleet.
• Service & Repair:
  Own end-to-end repair operations for Atlas robots across full-robot, sub-assembly, actuator, and PCBA repair, with a target of