Global Partner Manager – Deloitte, Autonomous Workforce

Global Partner Manager – Deloitte, Autonomous Workforce

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Global Partner Manager

Role Summary

Strategic partners win when they are deeply aligned to and rooted in Service Now products and technologies. The Global Partner Manager is a senior role responsible for activating and expanding a partners defined practice area. Working in close partnership with the Global Partner strategy and team to bring new GTM solutions and services to market. Deeply fluent in Service Now technologies, this GPM role translates the practice area partnership vision into customer outcomes, balancing joint global opportunities with the unique market dynamics.

As the global owner of the practice area, the GPM is accountable for driving alignment with the partner's practice area counterparts and expanding the partner's capabilities with Service Now-aligned products to create pipeline and consistent execution.

The GPM partners directly with the partner's practice area leaders to bring the Service Now value proposition into new solutions for the market, engaging Technical Partner Advisors (TPAs) to co-innovate solutions.

Strong understanding of agentic workflows, AI specialists, and orchestration models, including how AI evolves from assistive capabilities to fully autonomous execution. Ability to position AI as delivering end-to-end work completion—beyond task automation—combined with a solid grasp of the Service Now AI platform and its differentiated Data + AI + Workflow + Security architecture.

Working alongside Geo Partner Managers, the GPM ensures all geo-based teams are aligned and actively driving the joint geo strategy forward.

What You Get To Do In This Role:

Strategy

• Lead the global go-to-market alignment and co-innovation initiatives for a specific

Functional Area

• Own and execute the Global

Functional Area

partner account plan

• Drive cross-geo alignment to ensure a consistent global partner experience across all partner routes to market

• Develop and maintain Partner Executive relationship(s) to align strategies, offerings, priorities, and own peer-to-peer relationships with NOW counterparts

• Advise partners on market, geographic, and route-to-market expansion, BU GTM, Product Roadmap

Governance & Reporting

• Align with the Global Governance Framework

• Facilitate QBRs for priority countries & milestone tracking

• Own revenue success measures:
Sourced NNACV, Sell-Through NNACV

• Influence Partner Program KPI tracking and success measures:
Certifications, PLAs, etc.

GTM Execution

• Coordinate joint go-to-market motions across product launches, industry plays, and competitive displacement campaigns; ensure consistent messaging globally

• Drive Autonomous Workforce product/solution education and enablement to increase practice and business growth

• Lead joint demand generation strategy with partner marketing teams; orchestrate global campaigns, executive events that drive pipeline

• Drive in-market execution playbooks with partner & NOW stakeholders to accelerate adoption across all regions & support field sales activation

• Collaborate with Partner Technical Advisors to assess product expansion, route-to-market opportunities, and co-innovation of new technical offerings

Operations (Sales & Partner)

• Drive operational consistency across Regional Partner Manager teams by developing and maintaining playbooks, templates, toolkits, and repeatable processes

• Support Regional Partner Sales with field sales to support partner-led customer pursuits, pipeline development, and deal…