Senior Team Lead, GTM Instructional Design

Senior Team Lead, GTM Instructional Design

Zoom Info is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast.

This role will help manage the day-to-day execution of customer-facing learning content across Zoom Info University and related customer enablement programs.

This role will oversee content operations for the team members responsible for building and maintaining eLearning, video, and customer education assets. The role is focused on project managing content builds, reviewing and improving content quality, supporting ticket intake and assignment, coordinating with cross-functional SMEs, using AI tools to improve content workflows, and reporting on key Customer Enablement metrics.

This is a player-coach role: the Senior Team Lead will guide execution across the team while also contributing directly to content creation, editing, or maintenance when priority work requires hands-on support.

This role reports to the Director of Customer Education & Enablement.

What You Will Do:

Content Operations & Project Management

• Manage the day-to-day execution of course, video, and customer enablement content builds across the instructional designers and Customer Enablement Managers.
• Help manage the Customer Enablement Jira board, including ticket intake, triage, assignment, prioritization, sequencing, status updates, and follow-through.
• Translate approved content requests into clear build requirements, including audience, objective, source material, SME input needed, format, timing, and review expectations.
• Coordinate content production workflows across eLearning, video, product release education, customer onboarding, adoption, and ongoing content maintenance work.
• Identify blockers, unclear requirements, duplicate work, capacity constraints, and prioritization conflicts, and escalate as needed.

Content Quality, Cohesion & Brand Alignment

• Review outlines, scripts, courses, videos, and other customer-facing learning assets before build and prior to publishing.
• Provide clear, actionable feedback to improve content quality, clarity, accuracy, consistency, structure, tone, and alignment to the intended audience.
• Contribute directly to content creation, editing, and maintenance when needed to support priority builds, urgent updates, or team capacity.
• Help ensure customer-facing education assets are cohesive across Zoom Info University, video content, and related customer enablement programs.
• Partner with content creators to ensure learning assets are aligned to customer workflows, product use cases, and business priorities.
• Help maintain content standards, templates, review processes, and quality expectations across the Customer Enablement team.

AI-Enabled Content Workflows

• Use Zoom Info's AI tools and internal AI systems to improve content creation, review, maintenance, and reporting workflows.
• Partner with the AI/content operations lead to identify repeatable content processes that can be improved through AI, automation, templates, or reusable workflows.
• Help the team adopt AI-supported workflows for tasks such as outlining, summarization, content review, metadata, content updates, and source material synthesis.
• Support quality control for AI-assisted content to ensure outputs are accurate, clear, on-brand, and customer-ready.

Cross-Functional Coordination

• Work cross-functionally with Product, Product Marketing, Customer Success, Support, and other SMEs to gather the product context and validation needed for customer-facing education.
• Coordinate SME involvement for recordings, reviews, content QA, source material validation, and release-related education work.
• Help ensure content strategy and production priorities are aligned to larger business needs, product priorities, customer pain points, and field feedback.
• Serve as a key point of coordination between Customer Enablement content creators and internal stakeholders requesting or reviewing customer…