Clinical Match Specialist

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To apply please send a resume and cover letter to Tricia Sherman, Tricia

Jewish Big Brothers Big Sisters of Greater Boston

Jewish Big Brothers Big Sisters of Greater Boston (JBBBS) believes that everyone deserves a friend or mentor who can make a transformative and lasting impact on their lives.

Guided by Jewish values, our programs are open to anyone who qualifies for our services or wishes to volunteer and be part of our mission to heal the world. JBBBS offers two main programs that deliver on this life-changing impact – The Mentorship Program and The Friend 2 Friend Program.

The Mentorship Program pairs children and teenagers with Volunteer Bigs who provide role modeling, encouragement, and mentorship. This support extends to the whole family, offering financial assistance, referrals to social service agencies, and holiday programming. Each year, JBBBS also awards scholarships for both camp and college to support our current and former Littles.

The Friend 2 Friend Program pairs adults with disabilities with Volunteer Friends who offer companionship and friendship. These programs aim to foster a sense of community with a focus on Jewish programming.

The success of JBBBS' matches relies on the dedication and hard work of our volunteers. Each match is supported by clinical match specialists who ensure that the needs of the entire family are met.

The Clinical Match Specialist (CMS) for the children’s program will be an integral member of Jewish Big Brothers Big Sisters’ (JBBBS) Children’s Team. The CMS will provide oversight and clinical case management of matches between Bigs, Littles and Caregivers. The CMS will also be responsible for conducting intake interviews for both volunteers and children/families.

The CMS will report to the Vice President of Mentorship and collaborate with other members of the JBBBS staff. This is a 35 hour per week hybrid position. The ideal applicant will possess strong organizational, relational, and administrative skills with the ability to work effectively and collaboratively with others.

Summary:

The Clinical Match Specialist (CMS) in our Children’s Mentorship Program is responsible for interviewing, assessing, matching and supporting the matches in the one-to-one mentorship program. The CMS will ensure safety, promote positive impacts, foster constructive and satisfying relationships and cultivate a strong sense of affiliation with Jewish Big Brothers Big Sisters of Greater Boston.

Responsibilities:

Enrollment and Assessment:

• Prepare written assessments and recommendations based on interviews of volunteers and children/families.

Match Support:

• Maintain and support a caseload of 50 matches.
• Create safe and appropriate match relationships based on a current pool of volunteers and children.
• Conduct Match Introduction Meetings for new matches, match intervention meetings, and other meetings as needed with match parties.
• Conduct regularly scheduled and timely Match Support contacts (either in person or through phone or electronic contact) with the volunteers, children and families/guardians in order to ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled. Identify and address potential problems and barriers as early as possible.
• Document comprehensive written summaries of all match support contacts in real-time, web-based contact management software, in order to comply with BBBS standards.
• Monitor and meet metrics for enrollment and match support goals for length and customer satisfaction.
• Conduct exit interviews with all parties at match closure. Assess reasons for match closure and re-match/re-engagement potential and conduct re-assessments accordingly.
• Maintain accurate files and documentation on all volunteers (including updated contacts) and children.
• Conducts and utilizes organizational surveys with volunteers and children to determine child’s growth in the program.

Other:

• Potential co-facilitation of…