Inside Sales Business Development Representative

Inside Sales Business Development Representative

Call Miner is a proud provider of market‑leading cloud‑based conversational analytics solutions that improve agent performance across contact channels. With over 10 years of industry leadership and more than 2 billion hours of conversations mined, we deliver effective, scalable speech‑analytics solutions to a wide range of customers.

Call Miner maintains organizational agility to adapt to market needs. We have implemented over 300 customer‑requested features and our software‑services team shares extensive product knowledge and best‑practice expertise with each customer engagement.

The multi‑channel speech‑analytics platform is agnostic to the source system, supporting integration with all major call recorders, chats, emails, and popular social‑networking sites.

We are a privately held company with offices in Waltham, MA, Fort Myers, FL, and the United Kingdom, serving clients in financial services, utilities, manufacturing, government, communications, marketing, and hospitality sectors.

• Follow up on inbound leads from webinars, trade shows, and the website.
• Cold‑call targeted accounts and conduct web‑based presentations.
• Participate in occasional trade shows.
• Develop, with assigned directors, a prospecting and development plan.
• Create effective voicemail and email messaging.
• Articulate Call Miner’s value proposition to prospects.
• Make 70+ outbound calls daily.
• Work effectively in a fast‑paced team environment.

• Experience with web applications such as Microsoft Office/Exchange, Sales Force, and Linked In.
• Familiarity with call‑center, speech‑recognition, or analytics technologies (a plus).

• Bachelor’s degree in business, sales, marketing, or equivalent training.
• 2+ years of inside sales and/or lead‑generation experience, preferably in software.
• Proven cold‑calling and warm‑calling techniques.
• Ability to triage leads and prioritize outreach.
• Strong interpersonal, presentation, and persuasive communication skills.
• Disciplined daily activity planning, goal setting, and execution.
• Self‑starter with an enthusiastic, proactive attitude.
• Ability to receive direction, coaching, and mentorship.
• Strong written and oral communication skills.
• Comfortable working in a collaborative, fast‑paced environment.

All information will be kept confidential in accordance with EEO guidelines.