Global Account Director

Global Account Director

Are you a strategic, growth-minded leader who thrives at the intersection of relationship management and revenue generation? Lionbridge is seeking a Global Account Director to lead one of our most exciting and dynamic global client relationships. In this hybrid role, you'll serve as both a trusted partner and a commercial driver—responsible for deepening executive relationships, hunting for new opportunities, and growing revenue across the account through expanded services, new projects, and greater wallet share.

• Account Leadership & Strategic Growth
  • Serve as the senior point of contact for a key global client, building and executing account plans that balance retention, expansion, and transformation.
  • Gain a deep understanding of the client's business, competitive landscape, and evolving needs to position Lionbridge as a proactive, strategic partner.
  • Lead executive-level account strategy discussions and deliver innovative, forward-looking solutions that drive client value and business growth.
• Revenue Expansion & Business Development
  • Proactively identify, pursue, and close new revenue opportunities within the account by uncovering whitespace, activating new buying centers, and launching new initiatives.
  • Expand wallet share by aligning Lionbridge capabilities to emerging client needs and identifying where we can capture more of their spend.
  • Collaborate with sales, operations, and solutioning teams to shape proposals that win new projects and increase overall account value.
  • Use data, insights, and performance metrics to craft compelling growth cases and multi-year expansion roadmaps.
• Client Engagement & Relationship Management
  • Build and nurture executive relationships across global stakeholder groups, including decision-makers and influencers.
  • Act as a trusted advisor by delivering insights and recommendations that anticipate client needs and create competitive advantage.
  • Conduct regular business reviews, value demonstrations, and innovation briefings that reinforce partnership strength and growth potential.
• Service Delivery & Performance Management
  • Ensure flawless execution of work in collaboration with delivery teams—meeting or exceeding expectations for quality, cost, and speed.
  • Monitor KPIs and satisfaction metrics to proactively manage performance and drive continuous improvement.
  • Resolve challenges swiftly and constructively, maintaining high levels of client confidence and retention.
• Market & Industry Leadership
  • Stay ahead of trends in localization, global content, AI, and digital transformation to advise clients on future-forward strategies.
  • Serve as an industry ambassador, elevating Lionbridge's position through thought leadership and strategic recommendations.

• Experience:
  
  7+ years managing high-value, complex global accounts in enterprise services, technology, localization, or a related field.
• Strategic Thinking:
  Proven ability to develop and execute multi-pronged account strategies that drive both retention and revenue expansion.
• Commercial Acumen:
  Strong hunter mindset with a track record of generating new business, growing wallet share, and exceeding sales targets.
• Relationship Leadership:
  Exceptional ability to build trust, influence at the executive level, and manage senior stakeholders globally.
• Industry Fluency:
  Experience in localization, content solutions, SaaS, or B2B professional services preferred.
• Cross-Functional Collaboration:
  
  Comfortable leading cross-functional teams and partnering with solution architects, delivery leads, and marketing to drive outcomes.
• Results Focus:
  Energized by targets, metrics, and goals—and skilled in using them to focus priorities and celebrate wins.

• Ongoing career opportunities at a repeat Forbes and Newsweek-listed "Best Employer for Women", "Best Employer for Diversity", "Best Remote Employer", "Best Large Employer", and "Most Loved Workplace".
• A career development path aligned with your skills, ambitions, and growth potential in a global, market-leading company.

• Competitive compensation based on the value you deliver—not just your…