Partner Manager - AMS

Position: Partner Manager - AMS | United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

** Job Description*
* ** What you get to do in this role*
* As a Partner Manager, you will help drive growth through one of Service Now's strategic partner relationships, with a dedicated focus on the partner's United States business and go-to-market efforts.

You will work closely with partner sales, practice, alliance, and delivery teams, while collaborating across Service Now field sales, solution consulting, customer success, marketing, operations, and leadership teams. This role requires strong collaboration with the Global Partner Leader team and extended regional, global, and functional stakeholders to execute business plans, generate pipeline, accelerate opportunities, and drive successful customer outcomes.

The Partner Manager is responsible for helping create and influence new business opportunities, developing joint go-to-market initiatives, and supporting opportunities from pipeline creation through successful transaction execution. Success is measured through sourced pipeline growth, partner engagement, revenue contribution, and overall business performance.

** Key Responsibilities*
* ** Partner Business Development & Growth*
* + Support execution of joint business plans aligned to Service Now and partner growth objectives for the United States business.

+ Build strong working relationships across partner sales, alliance, delivery, and practice teams.

+ Collaborate with the Global Partner Leader team and extended stakeholders to align global strategy with US priorities and drive coordinated execution.

+ Drive partner activation programs that increase seller engagement, opportunity identification, and pipeline creation.

+ Support territory planning, account planning, and go-to-market initiatives between Service Now and the partner.

+ Coordinate joint customer engagement activities, marketing events, workshops, and executive programs.

+ Participate in business reviews and operational governance processes to measure progress and business performance.

** Pipeline Creation & Revenue Growth*
* + Drive partner-sourced pipeline development and accurate attribution within CRM.

+ Support joint sales pursuits that result in new logo acquisition and expansion opportunities.

+ Partner with Service Now sales teams to identify growth opportunities and accelerate pipeline progression.

+ Help coordinate resources across partner and Service Now teams to improve sales execution and customer outcomes.

+ Maintain visibility into pipeline health, forecasting, and opportunity progression.

+ Contribute to achievement of quarterly and annual business objectives.

** Sell-Through Opportunity Execution*
* As opportunities mature and become executable, the Partner Manager plays a critical role in coordinating successful sell-through transaction execution.

+ Generate quotes and manage order form processes in partnership with Sales Operations.

+ Incorporate pricing, commercial structures, and terms and conditions into transaction vehicles.

+ Collaborate with Legal, Finance, Deal Desk, and Sales teams to support contract negotiations and opportunity closure.

+ Serve as a central point of coordination between sales teams, partner stakeholders, and customers during deal execution.

+ Pick up opportunities as pipeline matures and becomes executable for sell-through route-to-market transactions.

+ Manage transaction milestones, approvals, and dependencies to support timely completion.

+ Identify and resolve execution challenges that may impact booking or customer timelines.

+ Support…