SOC Operator - Thurs-Sun, Overnight

SOC Operator (Security Operations Center)

Location: Waltham, MA

Schedule: Thursday – Sunday, Overnight Shift

Pay Rate: $25.62/hour

As a SOC Operator, you will play a critical role in monitoring security systems, managing incident response, and supporting the overall safety and operational integrity of the site. This position requires strong computer proficiency, analytical thinking, and a solid understanding of physical security operations and cybersecurity awareness.

The ideal candidate is highly detail-oriented, comfortable working in a fast-paced environment, and capable of making sound decisions during critical situations.

• Security Monitoring:
  Continuously monitor surveillance systems, alarm platforms, access control systems, and other security technologies for suspicious activity or operational issues.
• Incident Response:
  Respond promptly to security incidents, emergencies, and alarms while following established escalation procedures.
• Cybersecurity Awareness:
  Recognize and report potential cyber-related threats, phishing attempts, unauthorized system access, or unusual digital activity.
• Access Control Management:
  Monitor badge access systems and verify authorization for employees, contractors, and visitors.
• Dispatch & Communication:
  Coordinate with on-site security personnel, emergency responders, management teams, and law enforcement when necessary.
• Report Writing:
  Maintain accurate and detailed incident logs, daily activity reports, and security documentation.
• Systems Operations:
  Operate and troubleshoot security software, communication systems, and monitoring platforms.
• Threat Detection:
  Analyze security data and surveillance feeds to identify risks, vulnerabilities, or suspicious behavior.
• Customer Service:
  Maintain professional communication while assisting employees, visitors, and client personnel.
• Policy Enforcement:
  Ensure compliance with company procedures, site protocols, and security standards.

• Strong computer and technical skills required.
• Experience with surveillance systems, access control platforms, or security monitoring software preferred.
• Knowledge of cybersecurity principles or security operations strongly preferred.
• Excellent observational and problem-solving abilities.
• Ability to multitask and remain calm under pressure.
• Strong written and verbal communication skills.
• High attention to detail and professionalism.
• Ability to work independently in a security operations environment.

• Must be at least 18 years of age.
• Reliable transportation and communication.
• Legal authorization to work in the United States.
• Ability to read, write, and speak English effectively.
• High school diploma, GED, or equivalent required.
• Prior SOC, security, dispatch, military, law enforcement, or cybersecurity experience is a plus.
• Proficiency in Microsoft Office and general computer systems required.

• Medical, Dental, and Vision Insurance
• 401(k) with employer match
• Paid time off, paid training, and company-provided uniforms
• Company-paid life insurance
• Employee Assistance Program (EAP)
• Wellness and financial support programs
• Employee discount programs (vehicles, electronics, travel, and more)
• Career growth opportunities within security operations and technology-focused roles