Case Manager - Youth Development - Waltham

About More Than Words

More Than Words (MTW) is a social enterprise that empowers youth, ages 16‑24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by owning and managing a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self‑confidence needed to successfully transition to adulthood.

MTW is an exemplary organization that has continually sought improvement and accountability; that ethic is part of the culture and fabric of MTW, and it extends to our commitment to ensuring our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we serve. People of color are highly encouraged to apply.

More Than Words (MTW) seeks a Case Manager – Youth Development (YDM) with experience working directly with high‑risk youth and a passion for helping young adults move forward through a social enterprise. The YDM supports youth, individually and in small groups, to set and achieve goals around education, employment and self‑efficacy, to manage and navigate challenges as they transition to self‑sufficiency and responsible adulthood, and establishes performance standards as a basis for compassionate accountability.

As MTW is committed to using data to improve performance and results, the Case Manager – Youth Development is responsible for accurate and timely data tracking and for incorporating data inquiry as a critical learning tool to improve practice and programs. This position reports to the Associate Director of Youth Development.

• Works directly with youth, managing a caseload of approximately 12‑17 youth, ages 16‑24.
• Conducts weekly 1:1 check‑ins with youth to coach them on their employment progress through the social enterprise and steps towards completing monthly SMART goals around education, employment, and self‑efficacy.
• Facilitates 1‑2 shifts per week consisting of individualized work and group professional development workshops focused on education, employment, and self‑efficacy. Strong skills needed in content creation, facilitation, and classroom management.
• Collaborates across MTW department teams to best support the youth in their movement through the model, as well as support their progress in school and community.
• Communicates monthly with external youth collaborators (DCF, probation, school, etc.).
• Serves as point person to manage crisis situations as they arise (i.e., supporting youth who lose housing, relapse, need connections to health services, etc.).

• Works in collaboration with MTW Advocacy and Community Engagement (ACE) team to enhance MTW outreach, recruitment, and admissions efforts to identify and enroll youth that are a good fit with MTW.
• Coordinates and conducts interviews monthly with youth to select new trainees for MTW.
• Develops and cultivates collaborations with community and public sector organizations to generate opportunities for youth.

• Submits weekly case notes into Salesforce database to ensure accurate and timely tracking of youth information and progress.
• Utilizes data to reflect and adopt strategies to motivate youth around meeting employment and education goals.

• Minimum of an undergraduate degree.
• 3 years of experience working directly with high‑risk youth in a youth development program or education setting, ideally with experience in DCF and/or DYS young adults, facilitation, and case management.
• Ability to inspire and motivate individuals and groups to work toward setting and achieving goals and to navigate and manage obstacles to meeting educational, work and life goals.
• Must be responsible, flexible, hard‑working, ethical, trustworthy, sincere, and willing to hold youth accountable for their choices.
• Bi‑lingual (English and Spanish) or multi‑lingual applicants strongly preferred.

Typical 10 AM – 6 PM. Candidates must be able to work evening hours each week to serve our youth population when they are not in school.

$52,000‑$57,749; commensurate with…