Human Services Coordinator II

Human Services Coordinator II

The Department of Developmental Services (DDS) offers a career growth opportunity for a motivated and talented individual to serve as a Human Services Coordinator Supervisor (Human Services Coordinator II) in the Charles River West Area Office in Waltham.

• Build respectful and collaborative partnerships with individuals, families, guardians, provider agencies, and other stakeholder groups.
• Provide direct supervision, support, consultation, and orientation to assigned Human Service Coordinators (HSC I) and other staff.
• Serve as a critical member of the Area Office management team in planning and resource allocation activities involving community services.
• Plan, prioritize, and coordinate the work of assigned staff, incorporating administrative, supportive, and educational components.
• Monitor Individual Service Plans and ensure compliance with all relevant policies and procedures.
• Ensure case documentation is maintained and consistent with standards.
• Identify cases involving health, safety, risk, and changing needs; bring them to the attention of the Area Director or designee while engaging in problem solving.
• Monitor and provide consistent performance planning, feedback, and evaluations to assigned staff.
• Provide coverage if an HSC I is absent from work.

• Ability to supervise, including planning and assigning work, controlling work, determining training needs, motivating staff, and determining disciplinary action.
• Demonstrate sound judgment with reasoned decision‑making, calmness in stressful situations.
• Effective verbal and written communication skills.
• Establish and maintain harmonious working relationships.
• Prioritize and respond to multiple demands.
• Seek guidance, support, and take direction from supervisors and clinical consultants when needed.
• At least four (4) years of full‑time, or equivalent part‑time, case management or clinical/therapeutic experience. A bachelor’s degree or higher in a related field may substitute for two (2) years of the required experience.

• Knowledge of principles, practices, and techniques of supervision.
• Skilled use of personal computers, software, and maintaining individual records databases.
• Knowledge of documentation necessary for Individualized Service Plans (ISP).
• Knowledge of DDS and generic programs, services, and resources available to individuals with disabilities.
• Ability to act as an advocate of human rights.

Monday through Friday, 8:45 a.m. – 5:00 p.m. Flexibility required. Days off:
Sunday and Saturday.

United States – Massachusetts – Waltham. 465 Waverly Oaks Rd.

Annual salary range: $75,463.18 – $.

Outstanding employee benefits package, including healthcare, retirement, paid time off, and other benefits.

An Equal Opportunity / affirmative action employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Qualified applicants who strongly believe they have the necessary skills are encouraged to apply.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1‑800‑510‑4122 ext. #4.