Software Engineer UIUX

Job Description

For this position, we are open to fully remote as well as the following office locations: San Diego, CA;
Orlando, FL;
Atlanta, GA;
Chicago, IL;
Waltham, MA

The Service Now engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.

We are seeking a Staff Software Engineer to lead the design and engineering of next-generation human–AI experiences in Service Now Global Cloud Services OODP (Observability and Ops Data Platform) Team. This role sits at the intersection of UX design, AI/LLM technology, and software engineering, focusing on building intuitive, trustworthy, and adaptive interfaces for AI-powered observability products.

As a Staff-level contributor, you will drive strategy, design, and execution of AI-powered observability products, shaping how users interact with agentic AI systems. You will partner closely with designers, product managers, customers and engineers to bring human-centered AI experiences to life.

• Lead the design and development of the next generation of AI-powered, agentic user experiences, blending innovation, usability, and trust.
• Partner with global teams to drive end-to-end product design and implementation, owning features from design through delivery.
• Define and standardize best practices across the development cycle, including design, code reviews, automation, and integration of AI orchestration and retrieval systems (RAG).
• Research and adopt emerging AI, UX, and multi-modal interaction technologies to improve scalability and productivity.
• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews to ensure best practices in performance, maintainability, and testability.
• Develop comprehensive test strategies covering functional, regression, integration and performance aspects
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
• Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

• Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years of experience in software engineering with a Bachelor's Degree; OR 6+ years with a Master's Degree; OR 3+ years with a PhD.
• A demonstrated track record of delivering high-quality products.
• Proficiency in Java script, Java, or similar object-oriented languages.
• Expert-level skills with modern front-end frameworks such as React, Angular, or Vue.
• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
• Understanding software quality principles, including reliability, observability, and production readiness.
• Ability to troubleshoot complex systems and optimize performance across the stack.
• Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems

• Build and deliver high-impact software that powers digital experiences for millions of users.
• Collaborate in a culture that values craftsmanship, quality, and innovation.
• Work…