Service Sales Manager

Automotive Service Manager / Service Sales Manager

Merrick Jeep Chrysler Dodge Inc., a proud member of the VIP Automotive Group of Long Island, is seeking an experienced, motivated, and results-driven Automotive Service Manager / Service Sales Manager to help lead our busy dealership service department.

This is an excellent opportunity for an experienced Automotive Service Manager, Service Sales Manager, or Service Director who understands dealership fixed operations and knows how to drive service revenue, customer retention, technician productivity, repair order profitability, CSI, and overall service department performance.

The ideal candidate is a hands-on leader who can coach Service Advisors, improve the customer experience, maximize technician time, control costs, and create a culture of accountability and exceptional service.

• 5+ years of Automotive Service Manager or Service Director experience

• Proven experience managing a high-volume dealership service department

• Strong knowledge of automotive service operations and fixed operations

• Proven ability to lead, coach, and develop Service Advisors and service personnel

• Strong understanding of service sales, repair orders, maintenance, MPI, and customer retention

• Experience monitoring and improving service KPIs and departmental profitability

• Strong knowledge of technician productivity, efficiency, labor hours, and shop capacity

• Excellent customer service and conflict-resolution skills

• Strong computer, CRM, and dealership management system skills

• Ability to analyze reports, identify trends, and develop action plans

• Strong organizational, communication, and problem-solving skills

• Ability to hold employees accountable while maintaining a positive team environment

• Professional appearance and strong leadership presence

• Oversee the daily operations of the automotive dealership service department

• Lead, coach, and support Service Advisors, Technicians, and support staff

• Conduct daily morning meetings and communicate department objectives

• Review prior-day and month-to-date Service Advisor performance against goals

• Coach Advisors on increasing service sales, customer retention, CSI, and customer satisfaction

• Identify challenges affecting Advisor performance and develop solutions

• Participate in Service Manager and dealership leadership meetings

• Maintain professional appearance and performance standards throughout the department

Be a visible leader in the service drive and actively participate in the customer write-up process.

• Greet customers and introduce yourself when appropriate

• Work alongside Service Advisors to deliver a professional service experience

• Ensure maintenance recommendations are presented 100% of the time

• Ensure customer vehicle walk-arounds are completed

• Review New York State Inspection and tire needs

• Ensure vehicle damage is properly documented with images

• Support the Multi-Point Inspection (MPI) process

• Ensure customers understand how and when they will receive updates

• Review repair quotes, MPI results, maintenance recommendations, and customer communication materials

• Ensure customers receive appropriate videos, photos, and documentation with repair recommendations

• Drive service sales and customer-pay repair opportunities

• Review larger repair estimates and assist Advisors with presenting recommendations

• Ensure customers receive fair, accurate, and transparent estimates

• Ensure quotes are sent through text and email, followed by appropriate phone follow-up

• Review and monitor lost sales

• Follow up with customers who decline recommended repairs or maintenance

• Reschedule unsold repairs and maintenance whenever appropriate

• Monitor…