Customer Service Representative

Join Our Team at Pratt Industries – Wapakoneta Corrugator!

• Competitive Pay
• Fantastic Benefits:
  • Health Insurance & Wellness Program within 1 month of hire
  • Paid Holidays from Day 1
  • 3-Months: 401(k) with match
  • 6-Months:
    Paid vacation days
  • 12-Months:
    Full tuition reimbursement & paid childbearing/parenting leave
  • Shoe reimbursement, safety glasses reimbursement, $500 healthy lifestyle reimbursement, up to $1200 in HSA employer contributions, and much more!

The Customer Service Representative is responsible for efficiently processing customer orders, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong attention to detail, excellent communication skills, and the ability to handle multiple tasks in a fast-paced environment.

• Order Management:
  Receive and process customer orders, either directly from customers or through sales representatives.
• Material Purchasing:
  Ensure timely placement of orders for materials and supplies needed for production.
• Billing and Documentation:
  Process billing and maintain accurate customer records.
• Customer Support:
  Handle customer complaints and inquiries, coordinating with internal teams as necessary for resolutions.
• Data Management:
  Maintain customer files and update records as required. Process new products and purchase orders, and ensure accurate record-keeping of customer order changes.
• Sales Support:
  Assist the sales team in managing customer relations and driving supplemental sales where applicable.
• Inventory Management:
  Monitor warehouse inventory levels to ensure product availability, adhering to agreed minimum/maximum stock levels, and analyze monthly usage and restocking needs.
• Communication:
  Send order confirmations and other relevant updates to customers via fax or email.
• Compliance:
  Adhere to company policies and procedures at all times.
• Other Duties:
  Complete additional tasks as assigned by management.

• Education & Experience:
  • High school diploma or GED required.
  • Preferred candidates with experience in manufacturing or the corrugated box industry.
  • Data entry experience and familiarity with production processes are highly desirable.
• Skills:
  • Communication:
    Excellent verbal and written communication skills in the English language. Ability to interpret and generate reports and correspondence.
  • Mathematical Proficiency:
    Ability to perform basic math functions (addition, subtraction, multiplication, division) and calculate rates, discounts, and other numerical data.
  • Problem Solving:
    Strong reasoning skills with the ability to resolve problems and handle a variety of situations, often with limited information.
  • Technical
    
    Skills:
    
    Competence in computer data entry and familiarity with product knowledge and production processes.
  • Quality Standards:
    Understanding of ISO and QS standards is a plus.

• Regularly required to walk, talk, and hear, as well as stand or sit for extended periods.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• The role involves working in environments with fluctuating humidity, moving mechanical parts, and exposure to fumes or airborne particles.
• Noise levels in the work environment can be loud.

• Sales and Customer Service Standards:
  The employee will be evaluated based on meeting or exceeding sales and customer service operating standards.
• Professional Growth:
  Annual goals for professional development will be set in collaboration with the supervisor.
• Employee Interaction:
  Evaluation of how well the employee fosters positive relationships and demonstrates respect and communication with colleagues.
• Creativity:
  Assessment of the employee's contribution to business improvement through innovative ideas and active participation.