Program Director

As a Program Director, you will play a key leadership role in overseeing our Family Resource Center, ensuring high-quality, trauma-informed services for children, youth, and families. By leading program operations, maintaining regulatory and contractual compliance, supervising staff, and fostering strong community partnerships, you'll help create supportive environments where families can access the resources they need to thrive.

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

• Oversee daily operations and programming of the Family Resource Center
• Manage contractual relationships and ensure compliance with all program, state, and funding requirements
• Serve as the primary liaison with state agencies, including EOHHS and DCF
• Ensure adherence to ASO guidelines, contractual obligations, and program benchmarks
• Collaborate with senior leadership to monitor program performance, budgets, expenditures, and outcomes
• Develop and maintain partnerships with community organizations and agencies
• Conduct community outreach throughout the catchment area to increase awareness and engagement with FRC services
• Supervise program staff, including Family Partners and supervisory personnel
• Conduct trauma-informed assessments for youth and families presenting with Child Requiring Assistance (CRA) concerns
• Collaborate with families and staff to develop individualized family support plans
• Provide clinical consultation and guidance to program staff
• Maintain electronic health records in accordance with agency and state regulations
• Facilitate groups and family-centered services based on community needs
• Identify challenges, problem-solve effectively, and communicate key updates to leadership.
• Travel is Required

• An experienced behavioral health or human services leader with strong clinical and operational expertise
• Skilled in program management, staff supervision, and community collaboration
• A trauma-informed professional committed to supporting children, youth, and families
• An effective communicator who builds strong relationships with families, staff, community partners, and state agencies
• Organized, proactive, and able to manage multiple priorities in a fast-paced environment
• Committed to culturally responsive and inclusive practices that support diverse populations
• Comfortable using technology, electronic health records, and data to support program effectiveness.
• Master's degree in psychology, Social Work, Counseling, or a related field required
• LCSW, LICSW, or LMHC licensure required
• Massachusetts Child & Adolescent Needs and Strengths (CANS) Certification required
• Minimum of 5 years of experience in program management and staff supervision
• Experience working with children, youth, and families in community-based settings preferred
• Familiarity with DCF, EOHHS, and other state agencies required
• Valid driver's license and reliable transportation required

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Salary: $71,000~$86K

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran