Team Lead-Patient Access Services

Team Lead
- Patient Access Services

Hours:

40 hours per week.

Shift: Flexible shifts and hours; main hours 8:00am - 4:30pm flexible to support a 24/7 department with weekend and holiday rotation.

Location:

Tobey Hospital
- Wareham, MA.

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

** Available to regular status employees who are scheduled to work a minimum of 24 hours.

Position reports to the Manager, Patient Access Revenue Cycle or designee. Serve as the super-user and lead in a facility setting. Perform diversified duties in support of the Patient Access department, including, but not limited to, providing leadership and direction to assigned personnel. Create positive relationships and excellent patient experience throughout the facility including but not limited to patient arrival and registration process.

Responsible to ensure coverage for quality registration 7 days a week, 24 hours a day, thought out the facility. Monitor and maintain quality data to hold staff accountable to department metrics and standards. Ensure optimal reimbursement through accurate registration, insurance verification and upfront collections. Act as the resource and provide education to staff. Maintains productivity of staff and ensures registration functions of the system are maintained as a supplement to emergency room arrival & registration.

Oversee the expired patient process. Manage Safe keeping of patient valuables.

• An Associate’s Degree in related field or equivalent experience is required, Bachelor’s degree preferred.
• Medical Terminology, Lean Training, CHAA or CHAR Certified preferred.
• 3-5 years experience in related leadership role.
• Minimum one (1) year of prior Team Lead or coaching experience required (including hiring staff, delivering corrective action, and leading employees).
• Proficiency with technology, including computers, software Demonstrated excellent communication and organization skills, leadership experience preferred.
• Proficient with Microsoft Office, an Electronic Health Record, and other web-based portals required.
• Proficiency with Epic registration, scheduling and billing required.
• Medical Terminology certification is preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

Pay rate will be determined based on level of experience.

Southcoast Health is an Equal Opportunity Employer.