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Guest Services Representative

Job in Wareham, Plymouth County, Massachusetts, 02571, USA
Listing for: Lafrance Hospitality
Full Time position
Listed on 2026-07-07
Job specializations:
  • Hospitality / Hotel / Catering
    Customer Service Rep, Hotel Front Desk
Salary/Wage Range or Industry Benchmark: 16 - 18 USD Hourly USD 16.00 18.00 HOUR
Job Description & How to Apply Below

Front Desk Attendant – Towne Place Suites by Marriott, Wareham, MA

Join our team at Towne Place Suites by Marriott and enjoy a friendly work environment, opportunities for cross‑training, career growth, mentorship, and employee benefits such as hotel room discounts and company incentives.

Pay: $16-18 per hour. Shifts are 3:00 pm–11:00 pm, primarily on weekends.

Responsibilities
  • Maintain a warm, welcoming, and professional demeanor while interacting with all guests.
  • Check guests in and out of the hotel, ensuring proper payment is received and accurate information is recorded.
  • Document and fulfill special guest requests.
  • Answer the phone in a professional and helpful manner.
  • Follow procedures for posting charges and settling guest accounts.
  • Effectively address and resolve guest problems to increase satisfaction.
  • Be knowledgeable of emergency procedures and hotel policies.
  • Practice punctuality for scheduled shifts.
Requirements
  • Customer Service Experience.
  • Hotel Experience is a plus but not required.
  • Attention to detail.
  • Reliability.
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