Roadside​/Towing Dispatcher

Join Our Team as a Roadside / Towing Dispatcher at Marc's Auto Service!

Are you ready to be the calm in the storm for stranded motorists and a trusted partner to law enforcement and commercial clients? At Marc's Auto Service in Wareham, MA, we’re looking for a dependable and organized Dispatcher to join our team. As the first point of contact, you’ll play a vital role in coordinating our fleet and ensuring timely, professional service.

Every day brings new challenges and opportunities to make a difference. Sound like the kind of role you’d thrive in? Keep reading!

Your day-to-day responsibilities will include tasks that require quick thinking, strong communication, and a knack for organization. Here’s a closer look at what you’ll be doing:

• Answer and manage multi-line phone systems and digital dispatch requests from stranded motorists, law enforcement, motor clubs, and commercial clients.
• Dispatch appropriate equipment - from flatbeds to heavy-duty wreckers - based on the vehicle type and situation.
• Coordinate with drivers using GPS dispatch software to assign the closest available truck and optimize routes.
• Monitor active calls and maintain communication with drivers to ensure smooth operations.
• Document critical information such as customer details, call specifics, timestamps, and incident reports using dispatch software like Towbook.
• Schedule and coordinate vehicle transports and equipment hauling for commercial and private accounts.
• Maintain professionalism and composure while handling high-volume calls and time-sensitive situations.

We’re looking for someone who thrives in a fast-paced environment and can handle the demands of this critical role. Here’s what we’re seeking:

• Excellent communication and customer service skills.
• The ability to stay calm and make sound decisions under pressure.
• Strong multitasking and organizational abilities.
• Comfort using computers, GPS mapping, and dispatch software.
• A quick decision-making ability to assign the right truck for each call based on vehicle type and recovery needs.
• Previous experience in dispatch, towing, logistics, emergency services, or customer service is preferred but not required.
• Reliable attendance and punctuality are essential.

At Marc’s Auto Service, we pride ourselves on being more than just a towing company. We’re a team that values professionalism, teamwork, and quick decision-making to deliver exceptional service to our customers and community. As a Dispatcher, you’ll be part of a supportive environment where every day is different, and your work truly makes an impact.

• Location: On-site at one of our Marc's Auto Service facilities in Wareham, MA.
• Schedule: Monday-Friday, 3:00 PM - 11:00 PM.
• Position Type: Full-Time.

• Health Insurance
• Dental Insurance
• Vision Insurance
• AFLAC Supplemental Insurance
• Paid Time Off (PTO)