NorAm Training Operations Coordinator - FTC

Location:

USA or Canada – Remote

Assurance Americas | Fixed-Term Contract (6+ Months)

The Training Operations Coordinator plays a critical role in helping deliver seamless, high-quality training experiences across the United States and Canada. Supporting both virtual and in‑person programs, this role is ideal for someone who is highly organized, detail‑oriented, and energized by keeping moving pieces aligned in a fast‑paced, collaborative environment.

In this role, you’ll work closely with internal teams, instructors, clients, and learners to coordinate training logistics, scheduling, communications, and system updates from initial planning through post‑training follow‑up. You’ll help ensure every training session runs smoothly while contributing to an exceptional learner experience and supporting the operational success of the Assurance Training team.

This is a great opportunity for someone who enjoys problem‑solving, thrives on organization, values strong customer service, and wants to grow their experience within training operations, coordination, and business support. You’ll gain exposure to a variety of systems and stakeholders while playing a meaningful role in supporting training delivery across a dynamic and growing business.

• Plan, schedule, and coordinate virtual and in‑person public and private training programs, managing execution from initial setup through completion
• Manage all instructor‑led training logistics, including venue arrangements, catering, room setup, technology requirements, and vendor coordination
• Maintain accurate and up‑to‑date course, learner, and instructor records in the Learning Management System (LMS), including scheduling, attendance, and completions
• Serve as the primary point of contact for learners and instructors, addressing inquiries related to course access, certificates, payments, scheduling, and logistics
• Support live training delivery by providing basic troubleshooting, monitoring enrollments, cancellations, and occupancy levels, and escalating issues as needed
• Update and validate training‑related data in Salesforce, maintain internal trackers and reports, support administrative and financial processes, and contribute to continuous process improvement initiatives

• A Bachelor’s degree in Education, Business Administration, Human Resources, Project or Event Management, or a related field (or equivalent experience)
• 2–4 years of experience in training coordination, program administration, or customer service within a corporate or professional services environment
• Demonstrated experience supporting both virtual and in‑person training events, including live session coordination
• Strong organizational, time management, and prioritization skills, with the ability to manage multiple initiatives simultaneously
• High attention to detail with proven ability to maintain accurate schedules, documentation, and data across systems
• Clear, professional written and verbal communication skills, paired with a strong customer service mindset
• Proficiency with Microsoft Office (Excel, Outlook, Word), collaboration tools such as Microsoft Teams, Learning Management Systems (LMS), and CRM platforms (e.g., Salesforce)
• English required, with French, Spanish or Portuguese a plus

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.