Registration Specialist, Attendee Registration - or Internal Complex Meetings Experi

Job Overview

The Specialist, Attendee Experience (Incentive or Internal Complex Meetings Experience Required) will work closely with the Event Experience Manager to understand program goals and objectives and lead registration for all assigned programs. The Specialist focuses on attendee management, reporting, and client needs, working independently and efficiently with internal support teams and external clients while complying with corporate and/or pharmaceutical guidelines.

• Follow and build client SOPs as required
• Qualify attendee information
• Manage hotel accommodations and changes
• Maintain meeting database with continual updates/changes
• Provide reportable information for meetings in a timely manner
• Meet deadline expectations
• Manage all attendee communication (event invitations, reminders, travel letters, communication emails, surveys)
• Provide quality control processes (Ground Manifest vs. A/D Manifest, Hotel Rooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up)
• Provide onsite preparation assistance (badge layout/production, onsite sign‑in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipment)
• Assist in website testing
• Technical support and/or digital production for virtual events
• Research third‑party vendor options (e.g., dine‑around grids, gifts/materials)
• Work on complex programs with numerous participant types, complicated web builds, and extensive reporting
• Handle onsite issues and challenges, thinking outside the box
• Handle a wide range of program types (NSMs, VIP programs, pharma, etc.)
• Act as lead on limited‑service events, including financial process (budget reconciliation, invoicing, close‑out)
• Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (meeting room set‑up, A/V, ground, F&B)
• Use and develop event registration sites outside of Cvent
• Understand, develop, and design mobile event apps, providing customer assistance on app download and use
• Communicate clearly and effectively with vendors, negotiate cost savings, and manage payment/reconciliation process
• Initiate, plan, execute, control, and close out attendee registration projects
• Manage meeting profiles and statuses in event software
• Create and manage client and internal timelines
• Travel 35% domestically and internationally

• College degree or equivalent experience
• Minimum 4+ years of experience in the meetings industry
• Proven excellent oral and written communication skills in internal and client‑facing environments
• Track record of successfully managing multiple projects simultaneously
• Registration experience, including extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box
• Knowledge of virtual and hybrid event options
• Proficiency with Microsoft Office (Outlook, Excel, One Note, Word, PowerPoint); advanced Excel skills (Concatenate, VLOOKUP, SUMPRODUCT, Conditional Formatting, COUNTIF)

• Competitive salary
• Health, dental, vision, and life insurance options
• 401(k) plan
• Paid holidays
• Accrued personal time off (vacation and sick leave)
• Laptop, additional monitor, and mobile phone
• Global Giveback program for volunteer service
• Remote office / work‑from‑home or option to work in corporate headquarters near Milwaukee