WIC Customer Service Representative

Position Overview

WIC Customer Service Representative (10491) – DeKalb Public Health (DKPH). DKPH works to protect, promote, and improve the health and well‑being of all DeKalb County residents.

$35,007.80 Annually / Pay Grade F / Job Code GST
120

Full‑time Salaried

Location:

T.O. Vinson Health Center, DeKalb County, GA

Job Number: 2026‑00480 – Division/Section:
District 3‑5 County Position

Opening Date: 05/05/2026
• Closing Date: 06/05/2026 11:59 PM Eastern

• Schedules WIC appointments for clients.
• Verifies accuracy of data entered by clerical staff using Chart Monitoring logs.
• Monitors security of voucher paper, printed vouchers, and computer systems.
• Reallocates tasks as needed and performs work that requires independent judgment under the supervision of the WIC Office Supervisor.
• Serves clients in a professional manner and greets all individuals requesting services.
• Receives, screens, and directs telephone calls to the appropriate staff member.
• Answers telephone calls courteously, records caller’s questions, requests, and needs, and routes the call immediately.
• Returns calls from voicemail messages within one business day.
• Answers client questions regarding services offered, business hours, and the eligibility process.
• Conducts WIC intake through GA Gateway, GIMMS, GRITS, GWIS, WEC‑Scanned item to gateway. Applications may be received through the Worker Portal and/or Customer Portal.
• Reviews documentation, including client identification, proof of residence, and proof of income, and scans all documents into GA Gateway and Insight.
• Provides and explains the Rights and Responsibilities form, obtains client signature, and scans the signed form into the front‑end system.
• Receives and distributes incoming correspondence.
• Directs clients to maintain clinic flow.
• Updates client information, importing from GA Gateway into the front‑end system.
• Records each interaction with clients using the Daily Activity PARS form, submits the form to assign staff, and enters activity into the PARS database.
• Issues vouchers and schedules the next appointment for secondary nutrition education.
• Instructs clients on using WIC vouchers, the grocery vendor system, and dual participation.
• Refers clients to other services offered by the health center if needed.
• Prints vouchers on demand and documents all overrides.
• Contacts clients from the customer portal notification pulled from SharePoint no less than 24 hours after receiving gateway information.
• Maintains an orderly work area.
• Contacts clients listed on the Clients Without Issues Report to inform them of current eligibility status.
• Follows established procedures in facilitating WIC transfers.
• Accesses policies and procedures disseminated by the State WIC Office, DeKalb WIC District Office, and DeKalb County Board of Health, maintaining knowledge and compliance with those policies and procedures.

• High‑school diploma or GED.
• One (1) year of experience communicating information in a customer service setting.

• 13 paid holidays.
• 3 weeks annual leave.
• 3 weeks sick leave.
• Flexible schedules within core working hours (Monday‑Friday, 8:15 a.m. – 5:00 p.m.).
• Pension plan.
• Employer 401(k) match.
• Payroll‑deductible health benefits.
• Payroll‑deductible flex benefits.
• Flexible spending accounts.
• Worksite wellness.
• Diverse workforce.
• Opportunities for growth.
• Hybrid teleworking option for eligible positions after probation.
• Standard full‑time benefits package including health insurance, retirement plan (ERS GSEPS), deferred compensation, paid parental leave, dental, vision, long‑term care, and life insurance.

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.

If you require accommodations under the Americans with Disabilities Act, email jannise.gray
1.gov by the closing date.