Virtual Tour Desk Agent

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Location:

Remote (FL or NV)

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products—blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

We’re looking for a Tour Desk Agent to join our Virtual team. In this role, you’ll coordinate guest tours, manage gifting programs, and ensure each customer has a seamless, memorable experience. This position is essential to supporting sales representatives, maintaining accurate reporting, and delivering top‑on‑track customer service.

• Build the Guest
  
  Experience:
  
  Assign tours efficiently and ensure guests feel appreciated with thoughtful gifts and premiums.
• Impact That Matters:
  Your work directly enhances customer satisfaction and contributes to the operational success of our Welcome Center.
• Innovation at Scale:
  Use modern office tools, SPI systems, and reporting processes to manage tours, gifts, and inventory.
• Autonomy and Ownership:
  Take responsibility for daily operations of gifting and tour assignments while collaborating closely with Sales and Welcome Center teams.
• Culture of Growth:
  Join a professional, customer-focused environment that values attention to detail, organization, and teamwork.

• Assign tours to sales representatives for morning and afternoon waves.
• Award gifts, premiums, and checks to guests after sales presentations.
• Activate and monitor gift cards and reconcile daily inventory.
• Track, enter, and verify tour data for accurate reporting to corporate.
• Assist guests with questions regarding tours, gifts, or marketing.
• Maintain professional interactions while handling customer grievances.

• High school diploma or equivalent; previous customer service experience preferred.
• Positive attitude and professional appearance.
• Strong communication, organization, and data entry skills.
• Proficiency with Microsoft Excel and company software.
• Ability to work weekends, holidays, and extended hours as needed.
• Bilingual in English and Spanish preferred.

If you’re ready to deliver exceptional guest experiences, support sales operations, and help create memorable moments, we’d love to hear from you. Apply today!

• Entry level

• Full-time

• Strategy/Planning and Information Technology

• Technology, Information and Internet