Client Service Representative

Osaic Careers – Client Services Representative

Location:

Connecticut / Remote. Role:
Full-time, Non-Exempt. Salary: $45,000.00 – $50,000 per year + annual performance‑based bonus. The total compensation package includes health, vision, dental insurance, 401(k), paid time off, volunteer days, and more.

As a member of the customer‑facing organization, you will engage directly with over 11,000 financial professionals across the country, helping grow and support their firms. Working as part of the Advisor Services team within the broader Operations and Technology Solutions organization, you will collaborate closely with team members to manage operational and transactional activities via phone and processing. You will perform administrative and sales support activities for Osaic Institutions clients in conformance with established objectives, policies, and procedures, ensuring best‑in‑class service in every interaction.

• Respond to investment executive and client needs, concerns, and questions.
• Ensure adherence to policies and procedures for execution accuracy and timeliness relative to market deadlines.
• Assist in the account opening process and perform initial paperwork checks for accuracy and completeness.
• Act as liaison between investment executives, clearing firms, fund companies, and carriers to facilitate smooth transaction flow.
• Maintain electronic client files and documentation on proprietary web‑based software.
• Provide high‑level service and responsiveness to customers, ensuring client satisfaction.
• Suggest and implement new policies and procedures based on business and regulatory changes.

• Education:
  
  Bachelor’s degree preferred; high school diploma or equivalent (GED) required; significant experience may be considered in lieu of a degree.
• Strong verbal and written communication skills.
• Client‑service oriented and able to quickly learn and apply new information.
• Ability to handle multiple tasks simultaneously, detail‑oriented, with excellent organizational skills.
• Works independently, with strong problem‑solving and time‑management skills.
• Preferred: FINRA Series 7 license, prior customer‑service experience, and financial services experience.

Health, vision, and dental insurance; 401(k) retirement plan; paid time off; volunteer days; and additional benefits.