Relationship Banker ; Clayton GA Main Branch

Job Description

At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end‑to‑end customer service inquiries.

Regions' mission is to make life better for our customers and communities. The successful candidate should be ambitious, adaptable, and eager to educate customers on the ability to bank when, where, and how they want.

• Provide an optimal customer experience on the cash line handling transactional needs such as deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer inquiries regarding products and services and fulfill basic servicing requests (new card, replacement card, information changes, PIN reset, reordering checks, basic problem resolution).
• Develop and maintain relationships with customers, staying well‑informed about each customer's relationship with the bank.
• Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
• Assist branch and team members with basic tasks to aid in customer problem resolution.
• Refer customers to internal experts when more complex financial goals and needs are identified.
• Follow all bank processes, procedures, and applicable laws and regulations, ensuring sound banking practices and identifying and reporting operational risks.
• Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.

This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. It is incentive eligible.

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

• One (1) year of banking, cash‑handling, and/or customer service experience.

• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship‑building skills.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Clayton, Georgia

Equal Opportunity Employer/including Disabled/Veterans